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Veritas Principal Tech Support Engineer / Infrastructure Operations (REMOTE ELIGIBLE) in Atlanta, Georgia

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

The Data Protection Group drives the product strategy, roadmap, and engineering delivery of the Veritas products, which includes NetBackup, APTARE, Backup Exec, Enterprise Vault (EV), EV.cloud, eDiscovery platform, and Veritas SaaS Backup.

MUST BE US CITIZEN

The Veritas NetBackup SaaS Protection ( NSP ) service provides data protection, management, compliance, and e-Discovery capabilities for SaaS workloads including O365 (SharePoint, OneDrive, Exchange, Audit logs), Google Suite, Box, and Slack. The Backline support and Cloud infrastructure operations team is looking for a senior technical support engineer to help support and manage Azure Cloud resources and security.

A successful candidate will be a Senior Technical support engineer with experience working in Information Archiving and Data protection services.

Responsibilities

  • Respond directly to customer inquiries (voice or email) for NSP within a Technical Support Engineer environment.
  • Assist Provisioning team during new customer onboarding process
  • Diagnose, troubleshoot, and debug issues related to NSP and related Cloud and SaaS systems
  • Provide confidence to customers through clear, honest, and concise communication.
  • Become a subject matter expert on NSP as an escalations engineer providing support to other internal teams who provide assistance to customers.
  • Assist and Mentor other technical support engineers (TSEs) in the knowledge of NSP.
  • Monitor and modify cloud infrastructure configuration to solve problems and meet the needs of Customers.
  • Research, document, and collaborate on cases as required
  • Author or update technical documents into Knowledge Management (KM) for inclusion into the support knowledge base

Requirements

  • BS or MS in Engineering / Science
  • 10+ years enterprise Technical Support experience
  • Administrative experience with Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams)
  • Experience with Azure Cloud and Azure Active Directory
  • Experience supporting Information Archiving and Data protection products
  • Windows and Linux sysadmin experience
  • An understanding of Networking Fundamentals: TCP/IP, DNS, DHCP

Optional - Nice to Have

  • An understanding of T-SQL for writing queries for Azure SQL Server
  • Experience with Azure Cloud - Cloud certifications
  • Proficiency in writing PowerShell or other scripts
  • Admin expertise in:

  • Microsoft Exchange 2010, 2013, 2016, 2019

  • SharePoint
  • Google Workspace
  • Box
  • Slack
  • Active Directory / Azure Active Directory
  • Elasticsearch

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!

#LI-ST1

Why Join Us? (https://www.veritas.com/company/careers/why-join-us)

Working at Veritas

At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation.

If impact, innovation and a winning culture are important to you, consider a career at Veritas.

We Embrace Diversity

Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed.

Veritas is an equal opportunity employer

Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.

EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) to find out more.

Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal (https://veritas.service-now.com/hrp) .

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