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Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. 

We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud.”

As a Principal Site Reliability Engineering Manager, you will build, grow, and lead a team of SREs (Site Reliability Engineers) in the Azure Reliability group, contributing directly to lifting the overall platform reliability and security by working horizontally across Azure. This role enables you to contribute to the understanding of Site Reliability Engineering and improving our customer experience. It is an exciting opportunity to expand knowledge and skills and to work with a globally distributed system. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Understanding of the distributed systems design, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Hiring, onboarding, and growing SRE talent and contributing the organizational SRE model

• Share and define insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.

• Expand end-to-end technical expertise in the architecture, code, features, operations and comprehensive use scenarios of products in order to drive continuous improvements

• Contribute to the product fundamentals and architecture, share knowledge, and code, always looking for ways to make what we build useful to multiple teams and products.

• Demonstrate end-to-end expertise in distributed systems design, interactions between cloud technology layers.

• Support ongoing engagements with product engineering teams by participating in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.

• Provide deep business and technical expertise as required to resolve major incidents.

Qualifications

Required/Minimum Qualifications:

• 11+ years technical experience in software engineering, network engineering, or systems administration

• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, or systems administration

• OR Master's Degree in Computer Science, Information Technology, or related field AND 6+ years technical experience in software engineering, network engineering, or systems administration

• OR Doctorate Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration.

• 7+ years people management experience.

• 5+years experience starting and coordinating complex projects across multiple teams.

Other Qualifications:

• Ability to meet Microsoft, customer and/or government security screening requirements arerequired for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications: 

• 10+ years technical experience in software engineering, network engineering, or systems administration, or similar

• 10+ Years of experience using object-oriented programming languages such as C#, Java, Python, or similar.

• Experience working on large and unfamiliar codebases (millions of lines of code)   

• Awareness of, and ability to reason about, modern distributed software design patterns and cloud systems architecture, including microservices, containers, load-balancing, queuing, caching.

• Site Reliability Engineering M6 - The typical base pay range for this role across the U.S. is USD $158,500 - $276,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,800 - $304,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .