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Role Purpose

With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform root-cause analysis on payroll, benefits and HR transactional activities within HRSS. Lead the continuous improvement of all areas in process scope. Contribute to the tracking and report specific Service Level Agreement requirements and metrics.

Key Accountabilities

• Timely and accurately process payroll and vendor payments

• Be the SME (subject matter expert) for payroll and related systems

• Provide customer support to Hotels, Reservations, and corporate teams for escalated issues, identifying trends and future opportunities.

• Independently troubleshoot payroll inquiries and notify manager of options to resolve challenges

• Independently work with payroll and other vendors to ensure that all services are delivered to agreed costs and Service Level Agreements.

• Independently identify process/system challenges including resolving system-wide user issues with vendor.

• Ensure that all processes meet internal audit standards as well as SSAE standards, working to support any external audit requests.

• Assist system users with entry, audits, and reconciliation. Independently own error research, identify discrepancies, clear errors, and perform root-cause analysis to make recommendations for system/process changes or payroll transactional activities to prevent recurrence. Escalate issues as needed with suggestions for resolution.

• Working with the AMER HR team, Compensation and Benefits, and the Global HR Shared Services team, identify opportunities to facilitate process improvements to deliver improved efficiency and effectiveness. Drive change through communication, documentation, and feedback.

• Independently create ad hoc reports as needed outside of standard as requested. Use reports and data to look for process improvements and system issues

• Share best practices and learnings (formal and informal) to improve service delivery

Key Skills & Experiences

Educational Attainment

• Bachelor’s Degree in relevant field of work or an equivalent combination of education and work-related experience. Certification in US payroll – CPP or equivalent ·

• A formal qualification in Human Resources or Project Management would be an advantage

Critical Experience & Expertise

• 3 – 5 years in Human Resources/HRIS/Financial Accounting/Payroll roles. Experience of working in a multi-country environment or experience of working in several different countries.

• Experience of working with an outsource vendor.

Technical Skills & Knowledge

• Knowledge of HR Information systems

• Knowledge of Time and Attendance solutions · Knowledge of US Payroll and other Americas countries services

• Knowledge of Peoplesoft Finance system · Technical expertise in systems reporting tools · Project and change management

• Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.