Experience Inc. Jobs

Job Information

Inspire Brands Operating Services Manager in Atlanta, Georgia

Manages the Operations testing of new products in the new product development process. This position works closely with the field to implement, train and follow-up on product tests, product introductions and system-wide operational initiatives. Closely works with product innovation, brand, quality assurance and supply chain to provide any training materials, recipes, and products necessary for new menu items test. Follows up with operators and franchisees to receive any operational feedback regarding all products and procedures. Based on feedback, makes revisions to operational procedures/processes to enhance execution across the system.

Supervisory Responsibilities: This position has no supervisory responsibilities.


  • Operations resources for monthly marketing promotions.

  • Develop Operations Procedures and Processes for Execution Guides inclusive of product handling, recipes, product builds, POS information and purchasing information for marketing promotions and product tests.

  • Identify equipment and small-ware needs for new product rollouts and Limited Time Only product introductions.

  • Plan and coordinate production of monthly promotional videos for posting on PartnerNet and TOT Zone each month to help support training and education for monthly promotions. Works closely with the training department.

  • Work with product innovation to develop new product recipes and ops procedures. Work with the field team, operators, and franchisees to test new product feasibility as it relates to operational execution in Sonic drive-ins.

  • Work closely with Quality Assurance team to provide food allergen information and to keep Food Safety top of mind when building operational procedures and new product recipes.

  • Work in conjunction with Brand to gain operational information from new product market tests. Field visits to launch and follow-up on market tests.

  • Resource to the field team and franchisees for operational questions and guidance.

  • Assists in identifying specific needs and areas for operational initiatives working with various departments, FAC and teams to create materials and information needed.

  • Continue to provide overall operational input and work closely with Supply Chain, QA, Training, Marketing, Brand Development, Field Team and SRI to ensure accurate, quality information is being communicated.

  • Maintain operational processes and procedures including but not limited to Operations Manual and Job Aids.


  • Education: High school diploma or general education degree (GED)

  • Professional Experience: One to five years related experience and/or training or equivalent combination of education and experience.


  • Must have the ability to work on cross functional project teams.

  • Possesses leadership and analytical abilities to interact in group settings, gain group consensus and analyze task at hand to identify system solutions.

  • Must exhibit the confidence and problem-solving skills to allow feedback from the field to steer projects.

  • Must be collaborative and has the ability to incorporate the ideas of others.

  • Must be detail orientated, have the ability to multi-task and work under tight deadlines.

  • Should be capable of providing solid deductive reasoning and expressing the rationale associated with decisions.

  • The ability to build genuine, effective relationships with all constituencies is critical.

  • Strong interpersonal skills are a must.

  • Ability to resolve problems creatively in addition to providing new solutions.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.