Experience Inc. Jobs

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business & Market Insights

The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services uses our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.

Within the Services organization, this role supports the Business & Markets Insights organization in North America. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation. This team is accountable for ensuring North America portfolio growth through thoughtful product road mapping, influencing product development, and partnering with our sales and Client Services teams to bring value added solutions to market.

Overview

This regional product management role for the Business & Market Insights team for North America focuses on the Advanced Analytics product suite. Responsibilities include:

• Lead the development and execution of comprehensive go-to-market strategies for AI and analytical based products.

• Drive the planning, coordination, and implementation of product launches, ensuring alignment with market needs and customer expectations.

• Collaborate with cross-functional teams including global product, sales, account management, and customer success to ensure seamless product integration and a cohesive customer experience.

• Champion the commercialization process from ideation to launch, ensuring that products are positioned effectively in the market. Monitor and analyze customer feedback to inform product enhancements and strategies.

• Take ownership of product launch activities, including training internal teams, hosting external webinars, and monitoring post-launch performance.

• Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Leverage these insights to contribute to product roadmap discussions and strategic decision-making.

All About you

• Bachelor’s degree in business, economics, marketing, finance, information systems or a similar field.

• Passion for applying data insights to drive innovation and better business decisions.

• Ability to act with a persistent and relentless sense of urgency.

• Strong analytical skills.

• Understanding of payments technology and application of that knowledge to address customer/market needs.

• Ability to think strategically about complex issues, driving thoughtful recommendations and action plans.

• Self-starter, highly organized, collaboration-minded and results driven.

• Ability to multi-task and work on multiple projects in a fast-paced environment.

• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions.

• Proficiency in utilizing Microsoft Excel and PowerPoint.

• Overnight travel required (5% - 10%).

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.