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Delta Air Lines, Inc. IT Business Consultant, Global Shared Services in ATLANTA, Georgia

IT Business Consultant, Global Shared Services

United States, Georgia, Atlanta

Information Technology


Ref #: 19848

LinkedIn Tag: #LI-MW1

How you'll help us Keep Climbing (overview & key responsibilities)

TheIT Business Consultant, Global Shared Servicesis part of the Global Technology Delivery team and plays a vital role in executing strategic programs that are part of a comprehensive transformation that is currently underway. The manager will focus on internal business development, integration and the execution of key programs that support Delta’s Global Capability Center (GCC) in Bangalore known as the Delta Technology Hub (DTH). The incumbent will lead business case development and integration of new teams and capabilities into the DTH in addition to serving an internal consultant / program leader for key programs.

Key Responsibilities:

  • Incubating new capabilities and teams

  • Work with various divisions and business units to articulate the value of leveraging the DTH as a platform to support technology, technology adjacent and business value added functions.

  • Demand planning: Conduct analysis on what functions or teams could benefit from incremental talent or capabilities in the DTH.

  • Work with external research and strategic partners to understand the market and talent ecosystem for tech adjacent and value added business services (ex: Data / Analytics, Finance / Supply Chain, etc.)

  • Develop and present compelling business cases to divisions and business units.

  • Work with BUs and talent acquisition on organizational design.

  • Provide regular status updates about the state of different initiatives.

  • Support the seeding of new functions in the DTH by serving as a Program Manager / Integration Leader

  • Assist in overcoming barriers to adopting the DTH as a platform for talent.


  • Support integrating new teams into existing ways of working ensuring that there is frequent bi-directional communication and travel.

  • Partner with the DTH talent acquisition and operations teams to ensure stakeholder satisfaction and a strong employee experience.

  • Partner with participating divisions and BU’s to promote collaboration, drive innovation and support their business objectives - Guide divisions and business units with best practices on managing global teams.

  • Ensure that new employees feel connected to the broader Delta ecosystem.

  • Compile periodic updates to stakeholders.

  • Continuously improve total business value and strategic alignment of new teams / functions at the DTH.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing program, and performance incentives

  • 401(k) with generous company contributions up to 9%

  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave

  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

  • Domestic and International space-available flight privileges for employees and eligible family members

  • Career development programs to achieve your long-term career goals

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

  • Recognition rewards and awards through the platform Unstoppable Together

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

  • Demonstrated ability collaborating with C-suite/senior management and driving business priorities.

  • Strong financial/business analytical skills and confidence in communicating to key partners.

  • A minimum of 8 years of experience with an advisory / consulting or large global company.

  • Prior experience with Captive Center’s, Shared Services or Global Capability Centers (GCC's).

  • Experience with business case development, strategic planning and program management.

  • Hands-on experience managing large & complex engagements.

  • Strong leadership presence, interpersonal and negotiation skills.

  • Excellent written and presentation skills.

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

  • Demonstrates that privacy is a priority when handling personal data.

  • Embraces a diverse set of people, thinking and styles.

  • Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

  • The ability to inspire others through leadership, create partnerships and build trust.

  • Experience working with diverse teams located across various countries.

  • Hands on expertise in converting the insights into business cases & proposals.

  • Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups.

  • MBA preferred.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here