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Salesforce.com, Inc Internal Solution Consultant in Atlanta, Georgia

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

CSG Digital Success Experience (DSE) team is a Global team who works in concert with our cross-functional partners across Salesforce to provide ALL our customers with a seamless personalized success experience built to deliver results, reduce time to value, help customers maximize their Salesforce investment and secure the renewal. We drive innovation as ONE CSG by listening to our customers, leveraging data-driven insights and building best in class success programs. The Marketing Technology and Architecture team within DSE develops, designs and builds technology solutions that enable data-driven customer interactions that optimize customer experience and impact customer adoption and loyalty.

Role Description

The Solution Architect plays a key role by understanding business requirements and translating them into technical solutions. The Solution Architect must understand the existing platform and architecture to ensure compatibility and scalability of new solutions, components and technology. The role includes designing and documenting solutions to integrate into external data-sources (eg. Data Warehouse), leverage automation, dynamic content and data segmentation.

In addition, the Architect is responsible for collaborating with other members of the team and stakeholders for functional testing and delivering the highest quality solutions.

Key Accountabilities (Impact)

  • Trusted advisor to business stakeholders, ensuring that strategy and execution are aligned

  • Lead consultative engagements with business stakeholders on business goals and challenges

  • Translate business requirements into a solution design documents for multi-stage, multi-channel adoption initiatives

  • Work collaboratively and have very strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking.

  • Document comprehensive business user stories and requirements.

  • Collaborate with other members of the team to provide best practice recommendations

  • Understand business success metrics, reporting requirements to ensure alignment with business priorities

  • Work on multiple work streams with associated team members

  • Provide detailed, accurate and timely updates on current activities to all stakeholders including executive leadership

  • Participate actively in daily standup, agile grooming, and other standard meetings

  • Design standard components for reference in code library for repeatable use

Basic Requirements:

  • Thorough understanding of SDLC methodologies including requirements, design, implementation, testing and maintenance

  • Four year college degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency

  • Experience with developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server

  • Proven experience of SOAP APIs, REST APIs and integration techniques

  • Proficiency in object oriented programming languages such as .NET or JAVA, Ruby, C#, C++, Python

  • Experience building stored procedures, reports, data extracts, SSIS packages and integrations is preferred

  • Experience in the interactive marketing industry preferred

  • Must have experience with the Salesforce Platform as well as experience with marketing automation platforms preferably Marketing Cloud (Exacttarget) but experience with Eloqua, Marketo, Responsys, or Pardot will be considered

  • Ability to work with team members or individually with minimal oversight

  • Ability to lead and effectively manage technical discussions

  • Strong consulting/communication skills

  • Familiarity with the scrum methodology for software development is a plus

  • Strong analytical skills including data manipulation via Excel, SQL, etc

  • Proven track record of managing complex projects

  • The ability to quickly learn new concepts and technologies and convert them into business solutions

  • Experience of working in Agile/Scrum team environments

  • Ability to work and prioritize in an ambiguous environment. We have many simultaneous projects, teams, interrupts and priorities. The ability to understand our key drivers and use those to help prioritize your efforts is critical

  • Ability to work effectively within a team, through task delegation, solutions design, and technical development, in a fast-paced, entrepreneurial environment

  • Ability to organize and prioritize multiple projects and deadlines with minimal oversight

  • Ability to understand business goals and translate technical and non-technical information to and from business teams

Preferred Requirements:

  • MBA or MS in related fields

  • 5+ years of applicable experience as client partner, consultant or account director role at digital agency, marketing services organization or consultancy. B2C experience preferred.

  • Knowledge of email compliant HTML and email marketing platforms or experience with XML, JSON, JQuery, PHP, ASP, and Object Oriented Programming is a plus

For Colorado-based roles: Minimum annual salary of $124,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

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