Experience Inc. Jobs

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Maintain guest room inventory

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service.

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Analyze, investigate, and resolve guest complaints

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

What you can expect from Hyatt: Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including : complimentary meals during work hours; After 30 Days - eligible for health care including medical, dental, vision, 401(k), complimentary hotel room nights; sick leave. Immediately - paid holidays; discounted hotel room nights. After 1 year - Vacation and paid Family Bonding time, and much more!

Fortune’s 100 Best Companies to Work For – FORTUNE

America’s Best Employers for Diversity

100 Best Workplaces for Millennials

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• Service oriented style with professional presentations skills

• At least 2 years progressive management experience within the Rooms Division of a hotel

• exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-GA-Atlanta

Organization: Hyatt Regency Atlanta

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: ATL006959

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.