Job Information
CCI Field Tech (Desk Side) Support Analyst in Atlanta, Georgia
[The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the IT Specialist/Manager for the assigned cluster to meet the operational needs of the assigned school. [Scope of Work/Key Responsibilities: [Adhere to established standard operating procedures and service level agreements through the following:]{verdana",sans-serif"=""}]{verdana",sans-serif"=""}]{verdana",sans-serif"=""}
Maintain exceptional customer service posture at ALL TIMES
Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
Arrive at the school no less than 30 minutes prior to first bell
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issuesreported
Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
Support a teaming environment with field support technicians at other schools within yourassigned cluster and beyond
[Perform support activities including but not limited to:]{verdana",sans-serif"=""}
Proactively check the status of computer labs and media center computers on a dailybasis
Maintain and update Chrome carts for student use
Maintain, update, and troubleshoot interactive whiteboards, panels, digital signagedevices and projectors to ensure that they are functional.
Ensure test readiness for standardized tests through updating carts and lab equipment
Troubleshoot and/or replace Kronos hardware
Maintain and troubleshoot location Marquee signs
Troubleshoot and resolve minor wireless and network issues
Install OS updates and patches on Apple, Chromebooks, and Windows based PCdevices
Install, configure, and support printing devices.
Maintain accurate asset assignment in Nimbus and Incident IQ.
Maintain work areas and workspaces, including MDF/IDF closets
[Coordinate remo ]{verdana",sans-serif"=""}