Job Information
WestRock Company Fiber Procurement Coordinator in Atlanta, Georgia
The opportunity:
The National Accounts Fiber Coordinator is responsible for managing the movement of recyclable materials generated through the production process originating from external distribution centers and other National Account facilities to internal WestRock mills as well as external customers. This role is focused on high volume, single product transactions with 90% of shipments via trucks and 10% or less via rail and export. The Fiber Coordinator schedules pickups weekly as per allocations provided by the sales team. This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport and customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics and accounting, providing overall customer service and support to all capabilities.
How you will impact WestRock:
Receive and process routine supplier and customer orders, inquiries and/or concerns regarding shipments of recyclable materials.
Build and maintain relationships with assigned accounts and proactively monitor activity to continuously ensure that all counterparty information is current in system
Manage weekly allocations for recyclable commodities, schedule and monitor movement with logistics and customers to ensure timely pickups and deliveries.
Adapt to changing market conditions which can result in changes to load schedules.
Manage quality and safety exceptions with sense of urgency upon notification to minimize cost.
Ensure accurate and timely payments to suppliers and invoices to customers, maintain documentation in transaction tracking system.
Respond to inquiries timely, review discrepancies and research data, as necessary.
Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities and any other pertinent account information in Book of Business notes and update as changes occur.
Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.
Effectively and clearly communicate with all stakeholders to provide the highest level of customer service.
Develop and nurture positive and collaborative relationships with all internal and external capabilities such as Logistics, Accounting and Sales.
Assist with training of new hires
Participate in in-house continuing education to further knowledge and skills
Entry level position with no prior experience in recycling necessary.
What you need to succeed:
Required: High School diploma or G.E.D.
Preferred: BA/BS or equivalent experience in a high-volume customer service or support environment
Microsoft Office - Intermediate or higher proficiency in Excel, Outlook, PowerPoint, Word
Typing - High Proficiency
Strong ability to learn new systems
Experience with data entry and database programs
Communication Skills - Communicate effectively with a variety of audiences - from direct peers up to senior leadership within our division, as well as with internal and external suppliers and customers. Clearly expresses ideas in a written and spoken format. Able to build rapport with and understand the perspective of others. Effectively listens, speaks, and writes in a business context. Capable of conveying key messages clearly and correctly.
Detail oriented and organized with ability to coordinate changes with schedules and carriers in a timely manner.
Adaptable to Change - Able to shift with an ever-changing environment as business grows.
Customer Orientation - Ability to conduct business with the supplier\u2019s and customer's best interest in mind.
Big Picture Thinker - Be able to understand how your role fits into the overall business of both the company and the industry.
Creativity - Bring improvement ideas and a willingness to assist in implementing those ideas and solutions.
Collaboration/Teamwork - Work effectively with and through others in the organization outside the line of formal authority - both within your team, as well as with other teams or those in leadership - to accomplish organizational goals and to identify and resolve problems.
Problem Solving - Ability to identify and research issues while seeking resolutions to minimize cost and satisfy all stakeholders.
Self-motivated and Results Driven - Focus on achieving both personal and team goals to exhibit our core value of Excellence.
Ethics & Integrity - Behave in accordance with Smurfit Westrock\u2019s core values all times and encourage the same behavior in others. Act based upon the best interest of WestRock and build trust with colleagues across the organization.
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.