Experience Inc. Jobs

Country:

United States of America

Location:

CAG23: DLS VRF- Atlanta 3300 Riverwood Pkwy , Atlanta, GA, 30339 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Ductless and VRF (Variable Refrigerant Flow) Controls Specialist will provide technical field support and training for Ductless and VRF controls products and ancillary products marketed and sold in the Eastern region of the USA. This position involves pre- and post-sales technical support and training for internal and external customers, including distributors, contractors, and end-users. A high level of interaction is required to ensure customer satisfaction by addressing warranty-related issues, training, equipment start-up, controls integration, and service-related matters.

This is a remote position based in either Atlanta or Indianapolis , with consideration for candidates from the following states: ME, VT, NH, MA, CT, RI, NY, PA, MD, VA, and WV. The role requires 50% travel within the Eastern USA and proximity to a major airport within an hour's drive.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory

• Support the problem resolution group and other internal customers by gathering and providing data relevant to solving technical issues

• Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls

• Develop training materials for technical meetings and distributor/dealer events

• Provide onsite assistance for installation, troubleshooting, and start-up

• Collaborate with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes

• Use system software to start-up and troubleshoot projects

• Negotiate and process all open disputed warranty claims regularly for Distributor, Direct Sales, Carrier Commercial Service offices, and Independent Distribution

• Support and implement corporate policies and objectives, such as Ethics, The Carrier Way, and Quality initiatives

• Track and report monthly expenses

Basic Qualifications

• High School Diploma / GED

• 4+ years of field experience in VRF and Ductless equipment service, VRF Controls integration or building automation integration, and programming

• Willing to travel 50% of the time, sometimes on short notice, to support customers’ needs

Preferred Qualifications

• BA/BS degree with 5+ years of experience VRF and Ductless equipment service, VRF Controls integration or building automation integration and programming

• Demonstrated conflict resolution, negotiation, and problem-solving skills in high-pressure and challenging environments

• Familiar with i-Vu and ALC WebCTRL

• Experience in quality improvement, working with warranty data/systems

• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, and Outlook)

• Strong English written and verbal communication skills

• Ability to work independently without direct guidance

• In-depth technical knowledge and experience in delivering technical presentations

RSRCAR

#LI-remote

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice