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The Director of Sales Process Optimization is responsible for leading and optimizing the global sales operation’s function, with a focus on defining, implementing, and continuously improving sales processes. This role will play a critical part in integrating these processes into technology platforms. The ideal candidate will have a strong background in sales operations, process optimization, and tech integration, with a proven ability to drive efficiency and effectiveness across a global sales organization.

In this role you will…

• Process Definition, Optimization & Automation:

• Lead the development, documentation, and implementation of scalable sales processes that align with the company's growth objectives.

• Collaborate with key stakeholders to identify inefficiencies and opportunities for process improvements.

• Standardize sales processes across regions, ensuring consistency and alignment with global sales strategies.

• Work closely with IT and CRM administrators to customize and optimize the CRM to meet the needs of the sales organization.

• Partner with IT to leverage new sales technologies to improve efficiency and effectiveness. Leverage current technologies and tools to automate and streamline processes where possible.

• Operational Data & Analytics:

• Develop and implement metrics and KPIs to measure the effectiveness of sales processes and adoption.

• Provide regular reporting and insights to sales leadership, highlighting trends, performance gaps, and opportunities for improvement.

• Leadership & Collaboration:

• Lead and mentor a global team of sales operations professionals, fostering a culture of continuous improvement and excellence.

• Collaborate with regional sales leaders to ensure alignment of sales processes with local market needs.

• Act as a liaison between sales, marketing, finance, and other key departments to ensure cross-functional alignment and support.

• Change Management:

• Drive change management initiatives to ensure successful adoption of new processes and technologies across the sales organization.

• Develop and deliver training programs to support the rollout of new processes .

You have what it takes if you have…

• Bachelor’s degree in Business, Sales, Operations, or a related field; MBA or other advanced degree preferred.

• 5+ years of experience in sales operations, with a focus on process definition and automation.

• Strong understanding of global sales processes, CRM systems (e.g., Salesforce), and sales analytics.

• Proven track record of successfully leading and implementing process improvements in a global organization.

• Excellent leadership, communication, and project management skills.

• Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.

• Experience with change management and driving organizational adoption of new processes and technologies.

Extra Dose of awesome if you have…

• Experience in the technology, SaaS, or related industry.

• Familiarity with advanced CRM customization, automation, and integration tools.

• Strong analytical skills, with the ability to translate data into actionable insights.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com