Georgia Employer DIRECTOR, RENEWALS in Atlanta, Georgia
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe CMT(Communications, Media, & Technology) Commercial Renewals leader is responsible for leading a team of renewal professionals dedicated to protecting and growing revenues in their designated territory. This Manager will be responsible for the day-to-day management of team activities, identifying and forecasting attrition risk, design and execution of renewals strategy in the territory, and working with leaders in Sales, Customer Success and Renewals Operations.The successful candidates will have excellent communication and Interpersonal skills, a strong understanding of Salesforce products and culture and previous experience in a leadership role as well as previous large deal formulation and negotiation experience. The Director/Senior Manager, Renewals is responsible for ensuring that their teams are focused on minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and data insights back to the business. Managers are responsible for ensuring that their team and their customers are set up for success while maximizing the financial results for Salesforce.Responsibilities:Lead a team of dedicated renewals professionals and support direct reports by participating and leading in client meetings and engaging other corporate resources as required.Be a trusted advisor to Sales and Customer Success leadership in your territory and build a Monthly meeting cadence with Sales and Customer Success leadership within your territoryWeekly forecast meetings with the team to drive forecasting excellence and accuracy and ongoing mentoring and development of best practices across the team and formulate and deliver a weekly region wide forecast to renewals leadership.Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust as well as achieving or exceeding attrition and uplifting targets.Maximize account growth opportunities by ensuring that their team is playing an active role on the extended account team and helping to identify incremental opportunities upon contract renewal.Own, drive and manage the renewals process in collaboration with internal stakeholders.Ensure the team has the product, pricing, and packaging expertise to competently lead the renewals negotiation.Take a lead role in collaborating with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc...) to develop comprehensive \'win\' strategies for renewals.Ensure that your team is effectively Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive their renewal events to on-time closure and customer success.Provide executive management with complete visibility to renewals, solicit executive involvement as required and communicate risk clearly and take the lead in developing resolution... For full info follow application link.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce org.