Job Information
ABM Industries Director of Operations - Total Waste Management in Atlanta, Georgia
Overview
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
ABM is searching for a Director of Operations (Total Waste Management SME) . The Director of Operations is responsible for the growth, operational and financial success of waste management services within our automotive business. The Director of Operations will lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage, and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.
Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions and add value for our clients. Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills.
Essential Functions
Strong P&L experience in a facility services environment
Possess deep knowledge of the operation at each site (contract, scope of work, facility type, client nuances, local market conditions)
Possess expertise and relationships within the waste management industry
Partner with local and national 3rd party vendors and suppliers for onsite services
Be responsible for the delivery and execution of waste management contracted services within the assigned region
Build long-term sustainable partnerships with the client at each location
Consistently travel to and visit each site within the region and participate in meetings with the client and onsite teams as needed
Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
Review financial performance regularly to forecast spend and course correct when necessary
Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
Prepare and develop financial and operational reports
Work closely with site managers to develop their operational knowledge and management capabilities
Develop site specific performance standards and ensure portfolio wide standards are being met
Proactively create consistent and effective operational processes and see them through to implementation
Drive and promote a strong safety culture; reinforce ABM and client safety programs
Ensure each site is conducting formal quality checks and inspections according to plan
Continuously monitor the overall performance of waste management services at each site and make appropriate changes to improve performance
Up-sell additional services and jobs above and beyond contractual agreements
Understand and comply with ABM policies and procedures
Job duties may be modified at any time
Minimum Requirements
Bachelor’s degree preferred or equivalent military experience
Minimum of 7 - 10 years of experience leading field teams in related industries
Minimum of 7 -10 years in facility services or building management (multi-site locations preferred)
Experience in warehouse, distribution center, manufacturing, healthcare, and facility engineering environments is a plus
Previous custodial experience desired
Able to travel to sites
Excellent organizational skills and attention to detail
Proficient in Microsoft Office
Must have working knowledge of OSHA safety standards and regulations
Must maintain a valid State issued driver’s license
REQNUMBER: 75886
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ABM Industries
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