SAP Customer Solutions Director in Atlanta, Georgia
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
TheCustomer Solutions Director (CSD)leads and manages all presales activities for a given set ofaccountsaligned to the Market Unitsandserves as a confidante to the sales team todevelop strategies and engage appropriatepresales Solution Advisory (SA) specialistsin targeted opportunities.The CSDis an evangelist for thewholisticSAPIntelligent Enterprisestrategyencompassing the fullsolutions portfolioincluding Partner extensions.CSDsengagewith the customers to ideate on new and innovative solutions and work closely with the team to architect solutions that solve our customers most complex business problems.To be successful, CSDsmust possess strongorchestration, collaboration,solution selling and value-based selling skills, and be able to mentor and coach assignedSolution Advisorsand extendedteam members in support of opportunity sales cycles.
Leadership and Management
CSDs serve as thesingle point of presalescontact for the Account Executives in support ofboth short and long termsalesobjectives. CSDs work closely with AEs to qualify opportunities andcollaborate on the selling strategy and presales processtodeterminethe level and extent of presalesand other VATengagement.
CSDs play an important post-sale supporting role in ensuring continuity and success in the customers subsequent adoption, consumption and further expansion of SAP solutions
CSDs partnerwith Market Unit sales leadership to prioritize their time,presales activities and investments on the most impactful revenue generatingand/or brand recognitionopportunities and priorities of the region.
CSDs spend time deeply engaged with the customer in strategic accounts, actively participating in customer meetings and serving as an evangelist and leader for the team.
CSDsmotivate and inspire the teams they lead by providing a visionandempoweringSAsand other key resources toembracediversity andcreativityduring customer-centric ideation.CSDsclearly communicateexpectations and providesupport necessary for team success.
CSDswork with SA leadership toassign the rightSA specialiststo support qualified opportunitiesas well as foster appropriate talent development.
CSDs own the opportunity executionplans,working with SA leadership and otheralignedinternal and externalresources to establish dates and milestones to ensure successful team execution of customer deliverables.
CSDs own the quality of the Solution-specific deliverables (presentation,dry-run,demonstration, etc.) and the overall outcome of the Solution Proof phase of the opportunity pursuit. CSDs hold themselves and others accountable for delivering memorableand differentiatingcustomer engagements.
Evangelize, Educate and Inspire
CSDs act as evangelistsforthe completeSAP strategy and solutionsetin discussions withinternal teams andcustomersto influence opinions and inspire action. CSDs must have a good working knowledge of SAP solutions,core industries prevalent in the Market Unit,competitive solutions,and how they relate tothecustomers requirements.
CSDs help customersideate by serving as innovation champions,supporting workshops that aim to identify new solutions that provide added business value. CSDs must be resourceful,creative and able to work collaboratively withthe entireSAP virtual account team and partners, especially Value Architects (VAs), Enterprise Architects (EAs) and Industry Advisors (IAs)
CSDsexemplify andchampiona true customer first mindset, working toeducate theengaged SAP and Partner resourceson customer situations, andhelp them focus on the customers jobs to be done, ultimately driving to aprescriptive set of optimal solutions andarchitecture todeliver successful outcomes.
CSDs actively coach Best Run behaviors and provideconstructive, fact-basedfeedback(both informal and formal)to continuously elevate performance
CSDsembrace andenforce consistent presales processes, including CRM-based opportunity management, dry-runs, discovery sessions(w/ and w/o customer interaction), digital assetsand other tools to ensure superiorand compellingdemos,presentations, POVs and other deliverables.
Promote and Reward Excellence
- CSDs actively promote and reward excellence by leveraging formal and informal recognition programs to applaud outstanding performance from others.
5 years of relevant experience w/1-2 years of people management experience a plus
Demonstrated proficiency in one or moreenterpriseapplicationdisciplines addressed thru SAPs suite of solutions. Depth of knowledge in SAPs specific offerings a plus.
Experience in People Management, Sales Management and Sales Processes, Performance Management, Delivery of high volume short duration work packages, building and motivating teams
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:292917| Work Area: Presales| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:
- SAP Jobs