Experience Inc. Jobs

Co-op, Operations Analytics (Spring, 2025)

United States, Georgia, Atlanta

Operations Anlys & Performance

29-Jul-2024

Ref #: 25408

How you'll help us Keep Climbing (overview & key responsibilities)

Operations Analytics co-ops will work with analytics professionals supporting one of the following functions or departments:

• Integrated Operations Planning (IOP) - optimize aircraft schedule and resource availability to maintain peak on-time performance

• Operations Digital & Decision Science – develop decision science tools and digital product solutions

• Corporate Safety, Security & Compliance (CSSC) - Support the safety and security of the airline and it’s employees

• Airport Customer Service (ACS) – Airport process improvement and performance management

• Cargo, Clean, Vendor – performance management of cargo and cleanliness onboard

• Crew - Pilot and Flight Attendant operations and performance efficiency

• Delta Connection (DC) - Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines

• Flight Operations (FOP) - Aircraft and gate to gate operations and performance

• Onboard Services (OBS) – optimize process, supply, and inventory of inflight products and services

• In Flight Services (IFS) - Customer onboard experience and catering operations and performance

• Operations & Customer Center (OCC) - On-time flight metrics and analysis

• Central – Centralized operations and competitive performance analysis

  Though individual responsibilities will vary by function, some examples are given below:

• Measure current operational performance and/or customer satisfaction

• Identify optimization opportunities to reduce injuries and security line wait times

• Research, analyze and interpret operational data

• Develop new reports and dashboards and automate existing ones

• Perform reliability/root-cause analysis for parts and maintenance

• Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules

• Seek operational improvements to reduce aircraft taxi time and flight time

• Maintain, run and improve staffing models to support airport operations

• Provide strategic and operational support and develop performance metrics and goals

• Develop success factors and statistical evaluations of new procedures and systems

What you need to succeed (minimum qualifications)

• Students must be able to complete the below schedule while actively enrolled in school:

• Spring 2025

• Fall 2025

• Summer 2026

• Undergraduate students in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program

• Must be available for three alternating semesters

• Candidate is team oriented and highly supportive of continuous improvement methodologies

• Strong organizational, project management, and verbal/written communication skills are essential

• Proficiency in Microsoft Office Suite and data analysis tools and concepts

• Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

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Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here