Experience Inc. Jobs

Job Information

Lumen Business Intelligence Analyst - Work From Home in Atlanta, Georgia

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Business Intelligence Analyst has responsibility for data, reporting, metrics, and analytics within the North American Field Operations organization at Lumen. This role will support the Business Intelligence Manager with analysis and project management activities. They will provide guidance to the business on short- and long-term decisions and help drive performance.

The Main Responsibilities

  • Provides business analysis and support for Field Business Operations Systems Team

  • Creates ad-hoc reports along with creation and presentation of quality dashboards that provide operational visibility to the business unit(s)

  • Defines and provides data evidence to support business cases and quantify business opportunities for optimization

  • Defines the data gathered and determines patterns pertaining to KPIs and business challenges

  • Defines and provides data to support 'control' of delivered solutions (value realization)

  • Develops high quality graphs, reports, and presentations of data results

  • Performs statistical analyses when needed

  • Identifies, analyzes, and interprets trends or patterns in sometimes complex data sets

  • Present standard data sets and information in an understandable and compelling manner

  • Executes different data analytics to ensure the completeness, quality, and consistency of data used for analytics across systems

  • Identifies, analyzes, documents, and improves existing business processes

  • Confirms business assumptions with data driven facts

  • Collaborates with all Field Business Operations’ Teams on data, results, and findings

  • Other duties as assigned

What We Look For in a Candidate

  • Experience with Business Intelligence solutions using software such as Power BI, QlikSense or Tableau

  • Python experience

  • PL/SQL experience

  • Database Management Systems experience such as Oracle, Microsoft SQL Server, or MySQL

  • Combined IT and Business Operations background

What to Expect Next

Requisition #: 264773

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.