Change Healthcare Bilingual Patient Advocate (Call Center) in Atlanta, Georgia
Bilingual Patient Advocate Overview of Position
This position is responsible for providing high quality client focused service by utilizing extensive knowledge of State/Federal program requirements to help identify financial assistance programs for the uninsured or underinsured patients.
What will be my duties and responsibilities in this job?
Provides superior customer service through inbound and outbound calls.
Works directly with the patient or their representative to inquire about the patient’s potential eligibility for financial assistance.
Screens patients to evaluate eligibility for State/Federal programs, schedules appointments for patients to meet with HCR at the hospitals and/or completes online applications as applicable.
Documents and updates internal database based on daily contact with patients and application evidence requirements.
Answers incoming calls from patients and external customers.
Assists callers in resolving account issues by Identifying and taking appropriate actions and communicating with proper stakeholders.
Collaborates with other team members in a professional and courteous manner.
What are the requirements needed for this position?
High School Diploma or equivalent
Bachelor’s degree preferred
Experience working within financial counseling in a Hospital or Physician office, including demonstrated success obtaining patient demographic and financial information.
At least one year of experience in a role that requires patient interaction, either in person or over the phone.
At least one year of experience in healthcare customer service.
At least one year of experience working in a role with a high volume of either inbound or outbound calls.
Experience dealing with multiple databases to document patient interactions and retrieve related information that is important to understand the detail necessary to achieve the desired outcome.
Experience working with internal and/or external stakeholders to gather or share information, or to collaborate to achieve the desired outcome.
What other skills/experience would be helpful to have?
Ability to work well in an independent setting with minimal supervision
Ability to work collaboratively within a team
Ability to communicate effectively with patients or their respective representatives
Strong customer service skills
Strong individual accountability and ownership
Strong verbal and written communication skills
Bilingual in English and Spanish
Demonstrated ability to navigate Internet Explores and Microsoft Office.
What are the working conditions and physical requirements of this job?
Work Environment: Call center office environment.
Position Type and Hours: Full-time/40 hrs. a week. Monday through Friday, 9:00 am to 6:00 pm.
Physical Demands: Sitting, standing, walking, talking, hearing and typing.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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