Experience Inc. Jobs

Description

We are offering a contract to permanent employment opportunity for a Collections Specialist in Aston, Pennsylvania. This role is based in a credit union environment and primarily involves managing and processing customer credit applications. The Collections Specialist will also maintain accurate customer records, manage customer inquiries, and monitor customer accounts.

Responsibilities:

• Accurately and efficiently process customer credit applications.

• Maintain and update customer credit records regularly.

• Handle customer inquiries in a timely manner.

• Monitor customer accounts and take appropriate actions when necessary.

• Resolve customer issues pertaining to credit and collections.

• Ensure adherence to industry regulations and standards in all collections procedures.

• Communicate with customers to address any discrepancies or issues with their accounts.

• Implement strategies to reduce the number of delinquent accounts.

• Regularly review and update collections and credit processing protocols.

• Collaborate with other team members to achieve overall organizational goals.

Requirements • Must possess a minimum of a high school diploma or equivalent. Higher education or specialized training/certification may be preferred.

• Proven experience in a Collections Specialist role or similar position.

• Proficiency in using computers for data collection and reporting.

• Ability to handle sensitive and confidential information according to policy.

• Demonstrated skills in negotiation and conflict resolution.

• Excellent communication and interpersonal skills to interact effectively with debtors.

• Ability to work in a fast-paced, goal-oriented environment.

• Strong attention to detail and accuracy in work.

• Knowledge of relevant legal requirements and regulations related to collections.

• Ability to analyze and understand financial data.

• Strong problem-solving skills and ability to make sound decisions under pressure.

• Ability to work independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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