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FACILITATOR-QUALITYG3140A5304 Ashland, OH 44805, USA Req #9613 Thursday, March 21, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People * Customers * Trust The Quality Facilitator is responsible for daily quality control, product testing, and customer quality assurance activities. The Quality Facilitator supports the quality, environmental, health, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs. Principle Accountabilities: Coordinate with plant management to implement and maintain company quality and food safety standards with the goal of producing high quality products to exceed customer expectations. Work with department managers/superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement and assisting improvement teams. Establish process methods for tracking and reporting environmental compliance to state regulations and establish and maintain relationships with state regulatory authorities and corporate environmental compliance resources. Facilitate and maintain corporate quality and Environmental, Health and Safety (EHS) systems process and procedures at the plant level. Serve as a quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific quality testing, expectations, and requirements, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist the plant management in translating customer satisfaction survey data into action plans. Participate in and serve as interface in plant audits such as quality, food safety, environmental, and customer audits. Provide support in writing programs in support of maintaining the plant's quality (ISO 9000) and food safety certification(s)(ISO 22000) and environmental permitting as needed. Ensure all quality control and measurement devices are appropriately calibrated and maintained. Provide ongoing communication and training to supervisors and operators on quality, Environmental, Health and Safety (EHS), and food safety processes. Position Requirements: Education equivalent to a bachelor's degree in Engineering, Industrial Management, Statistics, Business, or related field. Five (5) years' of previous experience in corrugated manufacturing operations. Three (3) years' previous experience developing / implementing quality systems programs in a manufacturing environment. Certified quality engineer preferred. Knowledge of food safety and experience managing food programs. Food safety certification such as Hazard Analysis Critical Control Point (HACCP) preferred. Effective training and presentation skills and the ability to facilitate groups in problem solving. Solid working knowledge of computer sys