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Guest Services, Inc Paradise- Front Desk Clerk in Ashford, Washington

GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!FRONT DESK CLERKAscending to 14,410 feet above sea level, Mt. Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! Throughout the season we have regularly scheduled activities and day trips with transportation provided for associates, including trips to nearby adventures or cities like Seattle to visit Pike Place or catch a Mariners game! Employees with vehicles are only a short 2 hour trip away from exploring many destinations like Portland and Seattle on their own.Because of our unique location, room and board are provided to associates who do not live in one of our surrounding communities at a very low-cost via payroll deduction. Laundry facilities are provided at each dorm unit at no cost to employees. Employee meals are served in Employee Dining Rooms. We can also accommodate a limited number of RV units. All RV's must be fully self-contained - no camper shells/vans, etc. As a team member in Mt. Rainier National Park you can expect your season to last from approximately early May to the beginning of October.Do you naturally reach out to help others, including guests and co-workers? Are you excited by the opportunity to live in a remote and beautiful location? Are you willing and able to work hard? If so, we want to hear from you!JOB SUMMARYThe Front Desk Clerk must have the ability to perform all deskattendant functions including provide excellent service at the hotel frontdesk, performing all relevant functions including checking guests in and out,completing reservations, answering phones, and coordinating services forguests.ESSENTIAL FUNCTIONS* Assist guest through friendly interactions, answering questions, and completing tasks.* Provide administrative, reception and program support to management and staff.* Manage phone activity including providing general knowledge to callers.* Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.* Register and assign rooms to guests.* Provide quotes for room rates and up-sell the guest when possible.* Assist in coordinating the Front Desk and the Housekeeping Department.* Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Responds to guest inquiries.* Resolves guest complaints within scope of authority, otherwise refer the matter to the management.* Maintain awareness of safety issues and report them immediately to your manager.* Performs such other related duties as directed or required.SKILL ANDKNOWLEDGE REQUIREMENTS INCLUDE* High School Diploma/G.E.D. preferred* Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously* Computer proficiency* Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve* Excellent interpersonal, administrative, telephone and other communication skills* Ability to arrange and coordinate schedules for reservations.Physical and MentalRequirements* Moving about on foot to accomplish task