Experience Inc. Jobs

Description Customer Service Representative

Immediate opening for two Customer Service Representatives to work onsite in Ashburn, VA

The duties of the Customer Service Representative Include:

• Enter and check orders. Handle customer phone calls and emails.

• Handle quotes and issues and update RMA’s.

• Post sales and quotes follow up.

• Run reports as assigned.

• Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.

• Update relevant customer, account and opportunity information through various databases.

• Perform customer needs analysis and recommends options based on those needs.

• Support ISO quality system, quality policy and continuous improvement efforts.

• Understand competitive landscape and accurately communicates company differentiators and value. .

• Responsible for helping train new employees as assigned by supervisor.

• Responsible for contributing to a positive and productive work environment.

• Other Duties as assigned Education: Associates or equivalent experience

Minimum requirements for the Customer Service Representative are

• 1-3 years of experience in a fast-paced customer facing environment

• Minimum of 1 year sales experience preferred

• Excellent communication skills, both written and verbal

• Excellent customer service skills

• Excellent organizational, analytical and interpersonal skills

• Detail-oriented

• Ability to work and multi-task in a fast-paced environment

• Previous customer service or technical experience Requirements Customer Service, Sales, Office Functions, Planning, Policy, Quality, Database, Workstation Support, Phone Presenc, Revenue Accounting, Communication Skills, Interpersonal Skills, Increase Sales, Drive Continuous Improvement, Train New Employees, Competitive Landscape, ISO Quality

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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