Experience Inc. Jobs

technical support representative.

• arlington , virginia

• posted 5 days ago

job details

summary

• $25 - $2,501 per hour

• temporary

• high school

• category office and administrative support occupations

• referenceAB_4610157

job details

Are you a tech enthusiast with a knack for solving problems and making people smile? We're on the hunt for a dynamic Technical Support Representative to join our fast-paced team. If you thrive on challenges and love turning tech woes into “aha!” moments, this is the role for you!

What You'll Do: Provide top-notch support to our customers, troubleshooting and resolving technical issues. ️ Communicate clearly and effectively, turning complex tech jargon into easy-to-understand solutions. Collaborate with our tech team to continuously improve our support processes and product offerings.

salary: $25 - $25 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Provide technical support via phone, email, and in-person.

• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.

• Set up and configure in-person and virtual meetings.

• Utilize ServiceNow ticketing system to log, track, and prioritize support requests.

• Install, configure, and maintain various software.

• Assist users with password resets, account set ups, and access permissions.

• Collaborate with other IT teams to resolve complex issues.

• Maintain documentation of procedures, configurations, and troubleshooting steps.

• Stay up to date on the latest technological advances. Requirements:

• Relevant certifications, including Microsoft, Amazon, and CompTIA.

• Proficiency with ServiceNow and similar ticketing systems.

• strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.

• strong knowledge of mobile devices, including Android and Apple.

• strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).

• Excellent communication and customer service skills.

• Ability to self-educate, using the internet, on technical scenarios that you have not experienced

• strong problem-solving and analytical skills.

Skills

• Technical Support

• Customer support

• Technical

• Telephone Etiquette

• Basic Software Skills

Qualifications

• Years of experience: 3 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

EW

elizabeth winzer

• +1 314 288 2135 (tel:+1 314 288 2135)

• Elizabeth.winzer@randstadusa.com