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Description

The AADA TA Sr. L&D Program Manager will own AADA TA learning analytics and develop global solutions to drive insights and optimization of training impact and gap analysis. As a member of the AADA TA global L&D team, you will have an opportunity to be a thought leader and collaborate with skilled professionals to craft top-tier learning solutions. This role requires advanced analytical and communication skills, program and project management skills, and problem-solving abilities. You must be a novel thinker, possess a passion for learning and contribute to team and learner success. To minimize Learning Management System (LMS) reporting defects, you will oversee and audit LMS functionality on behalf of L&D, developing standard work for course configuration and surveys, generating reports and recommending the design of learning paths. You will establish and maintain reporting mechanisms for instructor-led and eLearning courses.

The Sr. L&D PM will build and manage large-scale, learning initiatives focused on recruiters, recruiting coordinators and recruiting managers. You will shape ideas into broader visions, securing stakeholder buy-in and executing seamlessly. Balancing speed with stakeholder communication, you will drive initiatives forward, spot new opportunities, and foster collaboration across Amazon. Collaborating with internal stakeholders, you will enhance learning experiences and work globally with business stakeholders to define solutions that support knowledge transfer and business goals. Using the Kirkpatrick Model, you will improve and execute L&D's training evaluations.

You will own L&D’s rhythm of the business activities and tools such as, Asana, RIVER, WorkDocs, Wikis, etc. You will promote AADA TA Learning & Development’s (L&D) offerings, delivery and processes by conceptualizing and developing future state operating models, implementing new tools and automation. The ideal candidate will have a proven track-record of managing end to end programs, partnering with global stakeholders, proposing impact measurement, keeping in mind continuous improvement.

Key job responsibilities

Operational Delivery

• Assist with the creation of the L&D QuickSight Analytics Dashboard. Once launched, manage the Dashboard and evolve functionality based on stakeholder requirements.

• Produce and deliver routine L&D reports that reflect training impact and learner competencies.

• In partnership with L&D team members, help manage the LMS migration of content from KNet to Learn.

• Manage LMS operations and maintenance, ensuring data and content quality and troubleshooting. Develop standardized LMS processes and governance procedures.

• Optimize L&D processes (internal and learner-facing) and implement new tools and automation.

• Manage the training intake process and L&D communications.

• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans. Contribute to WBR, MBR/QBR and leadership related papers.

Program Delivery

• Define training program strategies, metrics, monitor end-to-end delivery, and communicate results to senior leadership.

• Identify and collaborate with cross-regional and cross-functional stakeholders (internal/external) groups to plan and scope out learning processes, programs and related technology needs.

• Identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner.

• Lead and participate in complex programmatic efforts that span across Amazon Talent Acquisition

A day in the life

As an AADA TA L&D Sr. Program Manager, your day is a dynamic blend of data analysis, strategic planning, and collaborative problem-solving. You start by reviewing learning analytics, then lead cross-functional meetings on LMS migration and content quality. You craft program strategies, prepare leadership presentations, and optimize learner-facing processes. Throughout the day, you audit LMS functionality, generate reports, and design learning paths. You manage project timelines, handle training intake requests, and promote L&D offerings. Your role demands a constant focus on continuous improvement and thought leadership in learning analytics.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Exceptional communication and organizational skills, high attention to detail.

• Demonstrated ability to make business recommendations and influence stakeholders.

• Experience with Outlook, MS Excel, Word and Learning Management Systems.

• Experience with Asana, RIVER and Wikis.

• Ability to handle multiple projects, often with conflicting deadlines.

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 2+ years of driving process improvements experience

• Experience in Adult Education, Learning Design, Instructional Design or Process Improvement.

• Demonstrated knowledge of adult learning theory and using measurement and data to drive learning interventions.

• Experience with QuickSight Dashboards

• Demonstrated curiousity to identify ways to integrate AI utilization in the learning space.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.