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PAC

Job ID 2460088

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PacArctic, LLC, a Koniag Government Services company, is seeking a SharePoint-Based Knowledge Management System Developer with a Secret Clearance to support PAC and our government customer in Arlington, VA. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

Contractor staff shall develop and maintain:

• Survey templates and the appropriate mechanisms to administer, store, and analyze survey results. Surveys must be developed and administered in a manner that protects the confidentiality of respondents.

• Downloadable templates for commonly used forms and reports

• Inspection team sites, which are highly customized using JavaScript and Power Automate workflows. Team sites include, but are not limited to:

• Forms developed using Microsoft products such as SharePoint, PowerApps, and/or SharePoint Framework

• Document libraries and associated content types/templates

• Excel spreadsheets that are linked to and contain formulas for analyzing inspection survey results

• PowerBI data visualizations of survey or other inspection-related data

• Calendars that can be synchronized with Microsoft Outlook

• Subject matter sites that provide subject-specific content such as resource links, document libraries, task lists, etc.

• Administrative resources and tools, such as training resources, organization charts, seating charts, policies, procedures, guidelines, and personnel information

• Inspection archives and records

• Advanced search capabilities

• Contract staff shall review and analyze OIG/ISP processes; develop options analyses for technical solutions that will streamline, automate, and improve processes; develop, implement, and maintain related technical solutions; and develop data extracts, analyses, and visualizations, as needed.

• Contract staff shall document all knowledge management and business process automation systems to support systems operations and maintenance.

• Additionally, contract staff shall produce and maintain user guides, manuals, and written training materials.

• Contract staff shall provide ongoing training and support to users of OIG/ISP’s Knowledge Management System and related systems and application.

• Work will be performed on OIG’s dedicated network (OIGNet) and the Department of State’s Unclassified (OpenNet) and Classified (ClassNet) networks. All OIGNet administrative functions must be completed from a privileged access workstation.

Work Experience, Knowledge, Skills & Abilities:

The SharePoint-Based Knowledge Management System Developer serves as a SharePoint expert who consults with OIG/ISP senior leadership to identify business process automation and data analytics challenges and provides highly innovative technical solutions that improve operational efficiency and effectiveness and support data-driven decision-making. The incumbent leads the OIG/ISP Knowledge Management Team and provides day-to-day oversight of OIG/ISP’s Knowledge Management System. Specifically, the incumbent

• Analyzes OIG/ISP business processes and data management challenges and provides options analyses for innovative technical solutions.

• Directs and supervises all support resources for the performance of project assignments and activities.

• Manages the technical direction of projects through design, implementation, and testing in accordance with project objectives.

• Manages full project life cycle, from original concept through final implementation.

• Interfaces with project stakeholders including end users, OIG/ISP leadership, and OIG Executive Office IT personnel.

• Provides technical and analytical guidance to the project team. Recommends and takes action to direct the analysis and solutions of problems.

• Prepares and approves Standard Operating Procedures, protocols, and other technical documentation.

4.b. SharePoint-Based Knowledge Management System Developer

The serves as the technical lead on OIG/ISP’s SharePoint-based Knowledge Management System, developing, implementing, and maintaining the system in order to meet the information management needs associated with ISP’s inspection process and reporting requirements. The incumbent implements and maintains innovative technical solutions that improve operational efficiency and effectiveness and support data-driven decision-making. Specifically, the incumbent

• Designs, develops, and deploys OIG /ISP’s SharePoint-based Knowledge Management System and related tools and web-based applications.

• Designs, develops, and manages Microsoft Forms-based inspection surveys.

• Researches, tests, builds, and coordinates the integration of new products per production and client requirements.

• Develops data extracts, analyses, and visualizations from Knowledge Management System data repositories.

• Provides technical support to Knowledge Management System end-users.

• Collaborates with OIG Executive Office IT personnel to troubleshoot SharePoint- and other systems-related issues.

• Manages and monitors SharePoint permissions.

• Develops and maintains workflows using SharePoint Designer and Power Automate.

• Integrates Microsoft Office applications with the SharePoint environment.

• Creates and maintains process and systems documentation, manuals, user guides, and end-user training materials.

4.c. SharePoint-Based Knowledge Management System Developer

The SharePoint-Based Knowledge Management System Developer supports and maintains OIG/ISP’s SharePoint-based Knowledge Management System in order to meet the information management needs associated with ISP’s inspection process and reporting requirements. The incumbent contributes to the development and maintenance of innovative technical solutions that improve operational efficiency and effectiveness and support data-driven decision-making. Specifically, the incumbent

• Develops and deploys OIG /ISP’s SharePoint-based Knowledge Management System and related tools and web-based applications.

• Develops and manages Microsoft Forms-based inspection surveys.

• Researches, tests, builds, and coordinates the integration of new products per production and client requirements.

• Develops data extracts, analyses, and visualizations from Knowledge Management System data repositories.

• Serves as the first-line technical support provider for Knowledge Management System end-users.

• Manages and monitors SharePoint permissions.

• Develops and maintains workflows using SharePoint Designer and Power Automate.

• Integrates Microsoft Office applications with the SharePoint environment.

• Creates and maintains process and systems documentation, manuals, user guides, and end-user training materials.

4.d. SharePoint-Based Knowledge Management System Developer

The SharePoint-Based Knowledge Management System Developer will review and test inspection questionnaires to ensure functionality and security and report testing results. This individual shall have access to the Department’s OpenNet network with a state.gov account that is outside OIG’s domain.

SPECIAL KNOWLEDGE REQUIREMENTS:

5.a. SharePoint-Based Knowledge Management System Developer

• The incumbent must have a Bachelor's (or equivalent) with 8 - 10 years of experience or a Master's with 3 - 5 years of experience with knowledge management software systems including Microsoft (MS) SharePoint 2016 or 2019, SharePoint Online, and MS SharePoint Designer 2013.

• (Experience working with the Department of State’s information technology systems, such as experience developing or supporting applications, SharePoint sites, or web-based information resources on OpenNet or ClassNet, or experience working in the Inspector General community supporting or conducting inspection, audit, and/or evaluation work may be considered in lieu of a portion of the required knowledge management software system experience listed above with the prior agreement of the Contracting Officer’s Representative (COR).

In addition to the above experience, the incumbent must also have worked with the following:

• JavaScript

• CSS and HTML

• MS SQL Server

• MS PowerShell

• MS Power Apps

• MS Power Automate

• MS PowerBI

• MS Excel

The incumbent must also have

• experience with information technology project management and possess knowledge of the Project Management Institute’s Project Management Body of Knowledge. (A Project Management Professional certification is not required.)

• knowledge of database design and development.

• knowledge of Department of State systems operations.

5.b. Mid-Level SharePoint Engineer/Developer:

• The incumbent must have a Bachelor's (or equivalent) with 5 - 7 years of experience or a Master's with 3 - 5 years of experience with knowledge management software systems including Microsoft (MS) SharePoint 2016 or 2019, SharePoint Online, and MS SharePoint Designer 2013.

• (Experience working with the Department of State’s information technology systems, such as experience developing or supporting applications, SharePoint sites, or web-based information resources on OpenNet or ClassNet, or experience working in the Inspector General community supporting or conducting inspection, audit, and/or evaluation work may be considered in lieu of a portion of the required knowledge management software system experience listed above with the prior agreement of the COR.)

In addition to the above experience, the incumbent must also have worked with the following:

• JavaScript

• CSS and HTML

• MS SQL Server

• MS PowerShell

• MS Power Apps

• MS Power Automate

• MS PowerBI

• MS Excel

The incumbent must also have

• Knowledge of database design and development.

• Knowledge of Department of State systems operations.

• Secret Clearance required

5.c. SharePoint-Based Knowledge Management System Developer

• The incumbent must have a Bachelor's (or equivalent) with at least 2 years of experience with knowledge management software systems including Microsoft (MS) SharePoint 2016 or 2019, SharePoint Online, and MS SharePoint Designer 2013.

• (Additional years of experience working with the knowledge management systems listed above, experience working with the Department of State’s information technology systems, such as experience developing or supporting applications, SharePoint sites, or web-based information resources on OpenNet or ClassNet, or experience working in the Inspector General community supporting or conducting inspection, audit, and/or evaluation work may be considered in lieu of a Bachelor’s degree with the prior agreement of the COR.)

In addition to the above experience, the incumbent must also have worked with the following:

• JavaScript

• CSS and HTML

• MS Power Automate

• MS Excel

• Preferred but not required experience: The incumbent should possess knowledge of Department of State systems operations and have strong navigation and site-design instincts.

5.d. SharePoint-Based Knowledge Management System Developer

• The incumbent must have a Bachelor's (or equivalent) with 5 - 7 years of experience or a master’s with 3 - 5 years of experience with knowledge management software systems including Microsoft (MS) SharePoint 2016 or 2019, SharePoint Online, and MS SharePoint Designer 2013.

• (Experience working with the Department of State’s information technology systems, such as experience developing or supporting applications, SharePoint sites, or web-based information resources on OpenNet or ClassNet, or experience working in the Inspector General community supporting or conducting inspection, audit, and/or evaluation work may be considered in lieu of a portion of the required knowledge management software system experience listed above with the prior agreement of the COR.)

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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