EXPRESS Operations Leader in Arlington, Virginia
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.
Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.
For more information about Express, Inc. please visit www.express.com.
Responsibilities & Qualifications
Location: Pentagon City - Arlington, VA
The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process. The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: Create Confidence & Inspire Self-Expression. The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.
Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
Create an environment built on teamwork and inspiring a Squad mentality
Teach support associates to use tools to maximize productivity and achieve brand benchmarks
Set the example and coach support associates on engaging with a hospitality mindset
Model transformative customer experiences leveraging the Customer Experience Philosophy
Assist with product launch changes according to company SOP
Assist customers as needed on the sales floor with locating product and/or online orders
Process shipping and receiving orders according to Express time and efficiency standards
Plan and process freight and sensors product Essential Qualifications
- High school or equivalent education
One to three years’ experience, preferably in retail or hospitality
Willing and able to meet defined availability criteria including nights, weekends and non-business hours
Proficient in use of retail technology such as iPads and registersPreferred Qualifications (skills and abilities)
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Brand ambassador mentality
As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.
Requisition ID: 2022-22547
Street: Express Fashion Operations LLC