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Description

This position handles financial analysis and accounts receivable for the Amazon Dedicated Cloud team within Amazon’s Global Finance Operations organization. This role is instrumental in driving business impact as you will be responsible for monthly and quarterly metrics reporting, invoice tracking, spending forecasting, and providing financial operations support through invoicing and cash application.

The role involves coordinating with customers, billing, sales, and finance teams to ensure timely collection of Amazon Web Services revenue. Furthermore, this role will oversee the exploration of vendor payment data, drive improvements in processes, establish standardized procedures, and eliminate root causes of system defects.

Mentorship and Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

This position is located in our new headquarters in Northern Virginia, where Amazon plans to invest $2.5 billion, occupy 4 million square feet of eco-friendly office space, and generate a minimum of 25,000 new full-time positions. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth, including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Primary responsibilities:

• Systemically intake, escalate, and triage customer payments, contacts, and issues

• Recognize escalation trends and identify underlying defects and root causes

• Partner with and influence upstream and downstream teams

• Meet or exceed monthly collections goals

• Leverage data from databases and internal tools to perform reporting and analysis.

• Communicate directly with customers and upstream teams to resolve invoice and billing discrepancies and ensure timely and accurate receivables

• Work across US/Canada time zones as needed

Key job responsibilities

• Single threaded owner for billing and collections related to Amazon Dedicated Cloud customers

• Understand the end to end collections relationship with customers and proactively resolve past due balances

• Provide strategic analysis and year/year, quarterly and monthly trend analysis

• Escalate collections issues to senior management to resolve key issues affecting collections

• Independently deliver projects with limited oversight provided by your manager to scale, improve controllership, or create value-add enhancements

About the team

This is a strategic team with highly skilled team members with high volumes, high ambiguity, and high performance standards. The work location is in Arlington VA. This job is an in-office role (3+ days a week; Tue, Wed, Thu) and is non-negotiable.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

Basic Qualifications

• 4+ years of tax, finance or a related analytical field experience

• 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience

• 2+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience

• Experience in accounts receivable or account payable

• Experience working with stakeholders

• 4+ years of Accounts Receivable (AR) experience

Preferred Qualifications

• Bachelor's degree

• Experience supporting government, education and/or nonprofit institutions

• Experience working within a high-growth, technology company

• Experience working across internal and external organizations

• Familiarity with government acquisitions and contract vehicles

• Program/project management or process improvement experience

• Knowledge of AWS services and cloud computing

• Meets/exceeds Amazon’s leadership principles requirements for this role

• Meets/exceeds Amazon’s functional/technical depth and complexity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.