Job Information
POLITICO Account Manager, Government, Professional Subscriptions in Arlington, Virginia
Description
POLITICO’s mission from the very beginning was to win the audience. We dedicate ourselves to providing accurate, non-partisan, impactful information to the right people at the right time so that they can act with confidence and speed. We experiment to avoid being disrupted and we have fun disrupting others. And we are not afraid to risk failure if it means being the best at what we do.
POLITICO’s suite of offerings under Professional Subscriptions includes POLITICO Pro, E&E News, and Agency IQ. The Professional Subscriptions Sales team is responsible for selling, renewing, and servicing POLITICO Pro and E&E News.
POLITICO Pro (https://www.politicopro.com/) is POLITICO's subscription service that arms policy professionals with in-depth policy reporting and a portfolio of tools they need to get the job done. Almost 30,000 policy professionals rely on POLITICO Pro to help them stay informed quickly, act confidently, and communicate effectively.
E&E News (https://www.eenews.net/) is POLITICO’s subscription service that provides original, compelling, and non-partisan journalism on energy and environmental issues that keep professionals informed and a step ahead.
POLITICO’s Professional Subscriptions Account Management team embodies POLITICO’s culture, which is defined by grit, total integrity, and a prioritization on innovation. Our Account Managers focus on providing high-quality customer service while driving revenue through upsells and renewals.
What You’ll Do:
Manage and maintain a volume of 100-150 clients and accounts in the Government segment by providing customer service and client success during renewal conversations and upsell opportunities for POLITICO Pro and E&E News.
Demonstrate skills to accelerate business expansion through high retention rates, upsell, and cross-sell of Pro, E&E, and Pro Europe. The Government team will balance a tailored approach with scalable processes to foster long-term partnerships that drive mutual success.
Conduct initial meetings with new clients to on-board and train them on how to navigate their dashboard, organize their content, and get the most out of their subscriptions.
Conduct product walk-throughs with existing and new users to add value to their subscriptions during renewal conversations and various other points.
Manage your total pool of accounts and clients while leveraging aspirational spend to prioritize your tailored efforts towards where you leverage scalable service, renewal, and growth strategies.
Grow accounts and research organizations through upselling and additional opportunities in the market and demonstrate a consultative sales approach.
Partner with an Account Management Associate to hit their monthly meeting goals and support your sales cycles. Alongside the Associate’s manager, you will help train and coach, and support them in their career development.
How You’ll Do It:
Manage the Pro and E&E relationship, which means you will be cross-selling these products where applicable by getting sharper on our pitches and sales processes.
Maintain client relationship by following up with anniversary calls, gathering feedback, and keeping clients up to date on product updates and new platforms
Create accounts plans and have a view on how to grow your accounts by leveraging aspirational spend and a consultative sales approach.
Employ a results-oriented customer-service work ethic that renews a $2M+ contract pool to 90%+ renewal and 25%+ growth rates.
Properly diagnose prospect pain points and recommend how Pro and/or E&E News could be a valuable solution.
Maintain pipeline through Salesforce and update team lead/manager across various stages of the sales cycle.
Meet expectations for daily/weekly client activity (calls, in-person meetings, product feedback, event attendance, etc.), consistently meet revenue expectations, and an elevated level of client service delivery.
Meet weekly with your associate for meeting prep and client updates and feedback.
Team Culture:
The Professional Subscriptions Sales team is constantly striving to learn new skills from each other and from regular team trainings. We are customer-centric in our approach and thinking about how to better serve our clients while also successfully growing the business. Our people give their best efforts to hit and work to exceed revenue goals. The team is focused on the collective win and celebrate individual and team success together. You will be working closely with other members of the sales team as well as our Professional Subscriptions product and marketing teams.
What You’ll Need:
2-5 years of experience in sales and account management, preferably with a SaaS or subscription service product.
B.A/B.S preferred
Exposure to Salesforce or other CRMs to manage pipeline
Proven success in hitting and/or achieving revenue targets and quotas
Commercial skills and business acumen
We are driven by our values. We are relentless contributors, disruptors of the status quo, collaborators, talent cultivators and DEI stewards. Our culture is defined by grit, total integrity and a prioritization on innovation.
We value our people. Click here (https://www.politico.com/blogs/meet-politico/2017/08/24/faq-241910) for more on what we offer and what it’s like to work for POLITICO.
Let’s keep in touch. You can view our list of open positions here (https://recruiting.ultipro.com/PER1013PCLL/JobBoard/b972ff6a-41b7-4e97-9c71-273c2595c77d/?q=&o=postedDateDesc) and email us careers@politico.com. We hope to see your application soon!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)