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Senior IT Operations Analyst

Are you passionate about Incident Management?

Are you passionate about "attention to detail"?

About the Role

The IT Operations Analyst will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.

Responsibilities

• Performing Incident Management with regards to Windows, Linux, Networking and Server issues

• Performing Network, Server, and Application support

• Resolving trouble tickets

• Responding to a reported service incident, identifying the cause, and initiating the incident management process.

• Prioritizing incidents according to their urgency and influence on the business.

• Collaborating with the incident management team to ensure that all protocols are diligently followed.

• Adjusting the incident management process as required to ensure its effectiveness.

Requirements

• 5+ years of experience in an Incident Management role.

• Possess excellent communication skills, interacting with all levels of management communicating issues with people, process, and technology.

• Display interpersonal and teamwork skills.

• Possess the ability to work rotating shifts to support 24/7/365 organization

• Understand how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents

• Have an Associates or bachelor’s degree in a related field or equivalent work experience.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $60,493- $90,250.