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Teleperformance USA Sr. Insurance Licensing Manager in Arizona


About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

  • Paid Training

  • Competitive Wages

  • Full Benefits (Medical, Dental, Vision, 401k and more)

  • Paid Time Off

  • Employee wellness and engagement program

As our Senior Insurance Licensing Manager, you will play a critical role in ensuring our agents and advisors are properly licensed and compliant with all state and federal regulations. You will lead a team of licensing managers seeing the entire licensing process from initial application to renewal. You will be a trusted advisor to leadership, and internal and external stakeholders and provide strategic direction and insights on licensing trends and best practices.


  • Oversee and manage the day-to-day operations of the licensing department, ensuring efficient and accurate processing of all licensing applications and renewals.

  • Monitor and recommend policies and procedures for insurance licensing in coordination with the licensing team and ensuring compliance with all relevant regulations.

  • Maintain a deep understanding of state and federal licensing requirements for all lines of authority offered by the company.

  • Lead and mentor a team of licensing managers providing training and development opportunities.

  • Analyze licensing data and identify trends to inform strategic decision-making.

  • Build strong relationships with internal stakeholders, including sales, compliance, and legal teams.

  • Proactively identify and address potential licensing issues, developing mitigation strategies.

  • Stay abreast of changes in licensing laws and regulations and communicate updates to the team.

  • Conduct regular audits and prepare reports and presentations on licensing activity and compliance status for executive leaders.

  • Support a culture of professionalism, integrity and respect to team members, agents, adjusters, and internal and external stakeholders.

  • Perform other duties as assigned.


  • Bachelor's degree in insurance, business or related field.

  • 7+ years of experience in insurance licensing, with at least 5 years in a leadership role.

  • SILA-A designation required or will complete the necessary course work within 6 months of hire.

  • Proven track record of success in managing and motivating teams and directing culture.

  • In-depth knowledge of state and federal insurance licensing requirements.

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Proficient in Microsoft Office Suite and other relevant software.

  • Ability to work independently and as part of a team.

  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Locations US-FL-Tallahassee | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...

Requisition ID 2024-49069

Category Client Operations

Country United States