Experience Inc. Jobs

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Why you want this job and why it is awesome!

MineStar Site Manager is a trusted advisor to the customer. Positions reporting directly to this role include: Autonomous Application Specialist, Project Engineer, Autonomous On-Board Specialist, as well as support the customer’s Command Builder, Command Shift Lead, Command Pit Operator, Command Technician, and Command Controller.

This is a heavy coordination role and you must be strong in managing the matrix and influencing others. Candidate must have previous autonomy experience and have worked at a Command for Hauling site. You will work hand in hand with the customer’s operational leaders. You will also establish and maintain high-level relationships with business decision-makers and subject matter experts. Accountable for representing Caterpillar and Caterpillar assigned actions.

What you will do:

Influence and drive Caterpillar Product Groups and internal partners to accelerate and deliver interim corrective and permanent corrective actions and support that mitigate the impact of product and production issues to customers.

Influence various Caterpillar divisions to develop the correct new products and services to meet the mine’s current and future needs.

The position must be able to work with the dealer, Caterpillar, and the customer to deliver the agreed-upon metrics for the site. Manage key site performance metrics including technology availability, production metrics, operating cost per ton, uptime, AHS fleet utilization, safety, etc.

The role will partner closely with the Mining Region Director, Site Performance Manager, Commercial Manager, and Sales Reps on commercial opportunities at the site.

This position acts as a consultant to dealer and customer operations and maintenance managers as well as executive management advising best practices on the use of Command for Hauling.

Responsible for contributing to Caterpillar’s “Zero Harm” safety metrics as well as site-specific safety. Serves as the Responsible Person for all on-site Caterpillar personnel and ensures the safety of the overall AHS system.

What Skills you will have:

Technical Excellence: Extensive Autonomous Mine Operations and Mining Technology and Machine Experience. Broad company knowledge and a strong understanding of dealer operations, and Autonomous Operations are necessary to succeed in this role.

Field Support: Previous field rep, mine operations, or Autonomous Run Team experience. Strong knowledge of Caterpillar Technology products and product application, validation, product problem management, and/or mining operations is also required.

Effective Communications: Excellent interpersonal skills are required in order to deal with sensitive issues, develop team members as well as customer personnel, or persuade others inside and outside the business unit and Caterpillar to take specific actions.

Service Excellence: The role requires a high degree of customer satisfaction. The successful candidate must be organized, able to prioritize tasks and follow through on customer-required items. Ability to work and set priorities for self and for the work team without day-to-day direct supervision. The position often confronts complex issues or problems which require careful analysis and diagnosis.

Top Candidates will also have:

College or university degree or equivalent experience. Mining and mechanical engineering degrees are higly desired

Additional Information:

The position is a mine site-based position where the successful candidate will be onsite Monday – Thursday roster. Base locations will be Phoenix, AZ Superior, AZ.

Summary Pay Range:

$142,080.00 - $213,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 10, 2024 - January 5, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .