Job Information
Schlatters Plumbing Heating & Air Conditioner Office Manager/Dispatcher in Archbold, Ohio
Full job description {#full-job-description tabindex="-1"}
We are a growing company looking for a positive attitude with high attention to detail in this position. Position includes answering phones, scheduling, receiving shipments, receiving customers, and inputting customer data. Must have great communication skills. Must have extensive knowledge of computer operations. This position interacts with customers on a regular basis and must be able to keep a positive attitude.
Possesses proficient computer skills, especially Microsoft Suite
Maintain outstanding interpersonal and customer service skills
Comfortably handle inbound calls on a multi-line phone system and transfers calls and inquiries to the appropriate coworker or department
Accurately conveys information about our services and products
Secures accurate information about customer demographics and needs
Enter all information into ServiceTitan accurately and completely.
Schedule and dispatch service technicians through ServiceTitan
Is proactive in all interactions with service technicians and updating customers on scheduled times and or rescheduling.
Works well in stressful situations and always maintains composure and responds in a courteous, respectful and professional manner
A positive team player and encourages fellow team members
Desire to learn about the HVAC (heating, ventilation and air conditioning) industry
Desire to learn new software designed for the HVAC industry
Willingness to do whatever management deems necessary for the success of the company.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Schedule:
- 8 hour shift
Experience:
Dispatching: 1 year (Preferred)