Job Information
A O SMITH CORPORATION Water Treatment Technical Service Rep in APPLETON, Wisconsin
JOB REQUIREMENTS: Company / Location Information Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a \$3.9 billion company with 150 years of history and employ more than 13,000 employees. We are one of the world\'s largest manufacturers of residential and commercial water heating and water treatment equipment worldwide. At Water-Right, Inc., (A subsidiary of A. O. Smith) we are a water quality solutions provider with a complete line of products for a wide variety of applications. In addition to its advanced and innovative product solutions, Water-Right also has retail facilities -- Clean Water Centers located in Appleton and Oconomowoc, WI and a state-certified lab, Clean Water Testing, LLC, specializing in water analytical services. Primary Function Water Treatment Technical Support Representative is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well driller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. Customer Service Technical Rep II also works to assist callers to repair existing equipment or replace equipment when needed. Role Specific Responsibilities Often serves as the main contact to our company for water treatment questions and equipment information Receives calls about treatment equipment and techniques. Providing water analysis interpretation and product recommendation Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts. Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures. Referring homeowners and potential customers to dealers and distributors for water treatment sales and service. Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers. Perform audits and modifications when needed on bill of materials for equipment builds. Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right. Work internally on... For full info follow application link. A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9905ADCE812F42E8