Experience Inc. Jobs

Location:

Appleton, Wisconsin

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

Key Accountabilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations

• Partners with Store Manager to address an performance concerns with associates

• Support and participate in all company training and development initiatives

• Foster a positive work environment and provides direct, objective feedback in a timely manner

• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process

• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers

• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand

• Represent the company in a professional and positive manner

• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives

• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll

• Process payroll weekly

• Modify schedule based on business climate

• Help maintain a clean, organized, and efficient stockroom, adhering to set policies

• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

• High school diploma or equivalent

• 1-3 years previous retail experience

• Must be at least 18 years of ag

Skills and Behaviors:

• Excellent customer engagement

• Must be detail oriented

• Ability to prioritize tasks

• Ability to work in team environment

• Ability to give and receive performance-based feedback

• Must embrace self-development

• Must be an effective communicator

• Must be adaptable and flexible to changing priorities

• Excellent time management, planning, and organization skills

• Proficient in Microsoft Office

• Ability to adapt to and learn internal applications

• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company

• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs