Experience Inc. Jobs

JOB REQUIREMENTS: DIVISION:U.S. EnergyPOSITION SUMMARYThis role is responsible for several key processes and a variety of tasks that provide support to U.S. Energy and its branded customers. This role is essential in keeping branded operations running smoothly. JOB RESPONSIBILITIES Part of the front-line team members that answer the U.S. Energy 1-800 number and manage customer service email queues Depending on phone call - number of tasks could be done - interaction with customers The main person that sends out daily pricing to our contracted dealers - Must dedicate Mon-Fri 4:30pm-6:15pm Providing assistance to dealers to enhance their business operations. This includes ordering supplies and invoicing/coding them appropriately Accountable for monthly branded invoicing process, making sure books remain profitable, and providing monthly reporting Accountable for customer offboarding process and submitting the required paperwork in a timely fashion Assisting with customer onboarding Working in Salesforce daily to manage customer relationships and track processes Encouraged to evaluate and enhance processes for increased efficiencies May perform special projects or handle specialty areas that require advanced technical and product knowledge as assigned Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization Continuously learn and develop self professionally Support corporate efforts for safety, government compliance, and all other company policies & procedures Perform other related duties as required and assigned QUALIFICATIONS Formal education or experience equivalent to a high school graduate plus 2 years related customer service experience Attention to detail, with excellent written and verbal communication skills Ability to push along projects in a prompt and efficient manner, and successful at meeting deadlines Ability to track processes and offer suggestions for improvements Ability to project a positive image to customers and build business relationships Ability to work with a variety of people in a positive and open-minded manner, and under diverse situations Ability to keep private financial information Ability to use office equipment including copiers, computers, and... For full info follow application link. Our company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DABC3CAB0C764474