Job Information
TDS TELECOM Associate Manager Field Services in APPLETON, Wisconsin
JOB REQUIREMENTS: Associate Manager-Field Services Job Locations US-WI-Appleton ID 2024-23976 Company TDS Telecom Pay Range \$72,400.00 - \$117,700.00 Overview As the Associate Manager-Field Services in Appleton, WI you will be responsible for providing functional leadership and direction to non-exempt Field Service roles, and external contractors (where applicable) in the assigned areas directly supporting capital projects, inside and outside plant maintenance, installation and repair of customer products and services. Strong focus on the team\'s ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. The position is responsible for achieving all key operating metrics to include customer facing metrics, capital targets, over time management, Quality Assurance program, Inventory Management, Technician development and operating budget adherence. This position requires 24/7 availability, and in some markets leads a team scheduled to work 7 days per week. This position is responsible for management of front-line escalations from teams across TDS (Sales, Customer Repair, Network Engineering, NOC, Service Activation, WFMand other internal teams). This includes managing customer and community escalations in a professional manner.Responsibilities also include local vendor selection and management of drop contractors, network maintenance vendors and facilities management(i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.). The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to businesses. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more. TDS provides communications services to a mix of small... For full info follow application link. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3AB3C2B8138B4077