Experience Inc. Jobs

Contract Manager

Job ID

182580

Posted

04-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Antwerp - Antwerpen - Belgium, Brasschaat - Antwerpen - Belgium

Four our client Cargotech in Antwerp, we're looking for a Contract manager with strong communication skills in English and Dutch

Responsibility level:

To deliver best practice facilities management & building services which are consistent with client business needs, compliant with local regulatory requirements and in accordance with all corporate policies/procedures.

Day to day management of a location or group of locations, to include task and people management, EHS, budget control, service delivery, customer satisfaction and client relationship management on site.

Principal duties:

• Be the local representative of CBRE. Actively engage with customers (including senior business leaders) on site to develop strong relationships and high levels of customer/client satisfaction.

• Demonstrates visible leadership in all aspects of Safety and actively engages their team and contractors to continually strive for safety excellence.

• Inspire and behave with unquestioned integrity and in accordance with CBRE Ethics Policy and Standards of Business Conduct.

• Implement facility management process and ensures that process including safety / health / environmental are practiced on a day / day basis

• CBRE Logbook Owner / Overview. Ensure that logbooks are fully implemented and maintained for the site. Ensuring that all site audits are completed in line with CBRE schedule.

• Responsible for FM standards and delivery through KPI's/SLA's

• Responsible for adherence to CBRE QHSE processes and procedures

• Responsible for adherence to CBRE processes and procedures

• Understand local Business Continuity Plan and provide support where required

• Maintain regular contact with client by developing a strong business relationships

• Continually review and improve customer service

• Undertake co-ordination of ad hoc project work and events

• Effective use of client and CBRE IT systems as required

• Manages and motivates all Facilities handyman & technical personnel including relevant contractor personnel, to achieve target business results and objectives.

• Manages contractor provided services and monitors key performance indicators, service statistics and trends, and all associated costs.

• Manages the delivery of efficient and cost-effective Facilities Management services

• Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc.

• Continually challenges the CBRE team and subcontractors to identify innovation and efficiency opportunities for the site in order to achieve site savings targets.

• Monitors client demand for support handyman & technical services, and maintains strong client communications to align service offerings and service levels with current client business needs.

• Stewards relevant assets and ensures optimum asset value.

• Manages the development of best practice facility management services through benchmarking, networking, and use of the CBRE Internal Resource Program.

• Ensures the implementation of continuous improvement procedures by implementing amongst others the Client Facility Management Performance Plan.

• Conduct goal setting activities and performance reviews for your direct reports. Manage personnel, including recruiting, talent development, succession planning, training, rewards/recognition and any performance management or disciplinary requirements. Deploy resource strategies to maximize headcount and skill base across the account and ensure there is a succession plan in place for key roles on site.

• Prepare Audits and follow up audit results

Profile:

• Minimum Bachelor degree or comparable level of experience in Facilities Management, particularly in a commercial/office environment.

• Experience in managing a client Head Office / Regional Hub location.

• Strong experience in managing health and safety

• Understanding of technical services

• Ability to work in French and English

• People manager who’s capable of leading and inspiring a management team, operational staff and contractors

• Experience in Facility Soft service / handyman / Hard Services & Project works

• Minimum 5 years of leadership experience. Leading and motivating a big team.

• Able to function on / and interact with different levels within the organization and act as the SPOC of the site

Required skills and competencies:

Education and experience:

• Experience in managing budgets for operations and maintenance.

• Good practical knowledge and understanding of systems and procedures.

• Knowledge of project management

• Practical knowledge of Windows Office environment.

Personality:

• Team leader (guidance to his/her teams) and team player (common initiatives)

• Decision maker with sound business judgement

• Self-driven, with a sense of urgency for solving problems and taking action

• Strongly customer service orientated

• Strong safety leadership

• Ownership of assigned equipment, budgets and actions

• Organizes own work and priorities within agreed objectives

• Problem solver, with good feeling for realistic, simple and cost-effective solutions

• Continuously looking for added value and operational excellence of installations and procedures

• Good communicator to all levels of the organization.

Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals

Attitude:

• Stress-resistant

• Flexible

• Open for new challenges

• Eager to learn / hands on mentality

Offer

You will be working in an organization that pays attention to an energetic and open working environment with room for teambuilding, initiatives, self-development, etc.

An attractive salary package complemented and other extra-legal benefits (company car, laptop, cellphone, mealvouchers, health insurrance plan,..)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)