Job Information
COVANTAGE CREDIT UNION Help Desk Manager in ANTIGO, Wisconsin
JOB REQUIREMENTS: * Manages the processing of incoming calls to the service desk via both telephone and ticketing systems to ensure courteous, timely, and effective resolutions of end user issues * Tracks and analyzes trends in service desk requests and generates statistical reports * Assesses the need for any system reconfigurations, whether minor or significant, based on request trends and provides recommendations * Attends training seminars, conferences, and trade shows to broaden knowledge or current and future service desk issues and technologies * Maintains a team of qualified, professional individual by interviewing, selecting, training, coaching, and motivating employees who are direct reports * Works with VP of Operations to ensure direct reports are adequately trained, motivated, and have the tools to efficiently and effectively perform their jobs in order to meet the needs of members and the internal departments they work with and/or support ***** OTHER EXPERIENCE AND QUALIFICATIONS: * Associate\'s degree or higher in Information Systems or Computer Science, with emphasis in technology and/or information security functions related to the financial, retail, insurance, health care or similar industry * Working knowledge of new and emerging technologies, systems, resources and controls along with insight into the ways they can be effectively and efficiently utilized to improve credit union performance and/or the member experience when properly deployed * Basic Information Technology management experience leading a team, projects or technical implementations * Project management experience, technical background necessary * In depth experience with laptops, desktops, phones and peripheral devices ***** APPLICATION INSTRUCTIONS: Apply Online: www.covantagecu.org/careers