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Job Description

Required to currently hold and have the ability to maintain a TS/SCI with Poly Clearance.

As the Operations Manager for the ATLAS program, you will serve in a cross matrixed leadership position supporting all workstreams across the program.

This role requires a blend of technical acumen, operational oversight, and exceptional communication skills. The ideal candidate should have a firm understanding of DoD and intelligence community program delivery, incident and problem management, business process re-engineering, Cloud environments, SaaS, HR, Operations, Technology transformations and should have a working knowledge of schedule activities, program management operations, and the information technology lifecycle for SaaS cloud-based systems (or demonstrate like in kind experience with major technology transitions).

This hybrid role is both a challenging and rewarding role that will test your interpersonal skills, ability to quickly master business process knowledge, strategic thinking capabilities, and follow-through on the delivery of a technical program.

This role also provides opportunity to learn about Oracle’s technology, in a highly collaborative environment, with career advancement opportunities, providing a solid foundation for developing skills to progress in your own right. Come join our team and see the impact you can make!

Career Level - IC4

Responsibilities

SPECIFIC RESPONSIBILITIES:

· Oversees the Service Operations processes for the Oracle HCM production based system

o Responsible for the Tier 1 – 3 ticket management / escalation plan within program and Oracle Support eco system

o Trains, mentors, and manages incident management, problem management, root cause analysis and outage management

o Develops, captures and reports on program SLA (Service Level Agreement), SLO ( Service Level Objectives) and KPIs to include in government facing meetings

o Interacts with corporate Oracle support/services for ticket resolution, changes, and outages

· Works with the customer counterparts directly to manage expectations, respond to tasking, quality of deliverables, and resolution to concerns

· Understands the greater Oracle product suite and how its applied on the program

· Prepares and analyzes trends in ticket completions. Follows up on risks, concerns, issues

· Hold regular technical team meetings to track progress against high priority items while ensuring framework and best practices are being followed

· Resolve specific technical issues by coordinating appropriate resources with the customer, PMO and internally within Oracle teams as appropriate

· Works with Change Management and Technical team to coordinate outages, changes and Root Cause Analysis

· Leads Hot Washes, After actions, and solutioning sessions

· Report status on all leadership level meetings and high level customer facing meetings

· Support the overall product backlog, business process redesign process, and release management cycles

· Participates and leads engineering events and activities as needed

· Supports PMO level governance and process management when applicable (i.e. Risk Management, Past performance, PMO level slides decks, etc.)

· Manages updates and on time delivery to program CDRLs within Service Delivery organization

· Must prioritize tasking with little oversight and navigate conflicting

The ideal candidate would possess the following knowledge, skills, and abilities:

• Knowledge of systems engineering as applied to defense and intelligence architectures, to include Cloud computing, SaaS and HR ideal

• Significant expertise supporting DoD and Intelligence programs

• Demonstrated understanding of program management, service delivery and execution

• Strong understanding of incident and problem management

• Demonstrated capability and success working in team environments

• Detail-oriented with strong organizational skills

• Proactive problem solver with a focus on continuous improvement

• Ability to thrive in a fast-paced, dynamic environment.

• Strong oral and written communications to support interaction with government, SETA, external stakeholders, and across matrixed team at all levels on significant technical matters often requiring coordination between all organizations within a high-tempo environment

• Good working knowledge of MS Office applications

• Microsoft Project experience a plus

• Demonstrated experience in planning and leading Systems Engineering efforts

Required Credentials and Experience:

• Bachelor’s Degree in in engineering, computer science, or related discipline and 14+ years of relevant experience

Desired Certifications:

· PMP

· ITIL

· Agile

Security Clearance:

· Must possess or be able to obtain and maintain a TS/SCI security clearance with Polygraph

COVID-19 Vaccination Status:

As an employer with federal contracts, Oracle is required to comply with the recently announced US federal government COVID-19 vaccination mandate. This means all Oracle US employees must provide proof that they are fully vaccinated against COVID-19 by January 4, 2022, or submit a request for accommodation to remain unvaccinated.

About Us:

Oracle Cloud is redefining how national security agencies can modernize and innovate. Oracle Generation 2 Cloud delivers low latency and security from the core to the edge with best-in-class performance, reliability, and availability.

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer