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M. C. Dean System Administrator 2 - Annapolis Junction, MD in Annapolis Junction, Maryland

System Administrator 2 - Annapolis Junction, MD

ID 12271

Location Annapolis Junction, MD

Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=12271)

Job Duties and Responsibilities:

In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates must be flexible in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Essential responsibilities and activities include but are not limited to:

  • Manage physical security system support to meet service level agreements

  • Analyze physical security system performance and recommend improvements

  • Resolve complex system issues for physical security systems and networks

  • Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed

  • Communicate with customers, manufacturers, vendors, and technical specialists

  • Train system users and other system support personnel as needed

  • Analyze and modify preventive maintenance checklists for system changes

  • Troubleshoot system performance issues and implement corrective actions

  • Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks

  • Organize and prepare detailed documentation of system performance, including service request records, and analysis

  • Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

  • Implementation of Server and Workstation patching and STIG remediation

  • Perform all duties with minimal direct supervision

Qualifications:

  • Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; active TS/SCI w/ Polygraph clearance REQUIRED

  • Education:

  • Bachelor's Degree and 2+ Years of progressive experience or

  • Associates Degree and 6+ Years of progressive experience or

  • HS Diploma or Equivalent and 8+ Years of progressive experience

  • Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.

  • Requires 2 + years of experience programming/administrating Physical Access Control Systems.

  • Requires previous experience at effectively managing teams of 2 -10 employees.

  • Requires an understanding of Windows patching and vulnerability remediation.

  • Requires advanced knowledge of Windows active directory hierarchy and implementation.

  • Requires basic knowledge of large scale networking, VLANS and routing.

  • Requires reliable attendance at customer site during work hours required by customer.

  • Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.

  • Requires minimal travel

  • Requires minimum of Security + Certification, CASP, or CISSP certification preferred

  • Strong oral, written and presentation skills.

  • Demonstrated background working with multidisciplinary teams.

  • Demonstrated time management and organization skills to meet deadlines and quality objectives.

  • Strong MS Excel, Word, and PowerPoint skills.

Desired / Advantageous Qualifications :

  • Certification\Experience in CCure 9000 Access Control System.

  • Certification\Experience in AMAG Access Control System.

  • Certification\Experience in BOSCH BVMS.

  • Microsoft SQL Server Query writing and management experience.

  • Experience troubleshooting and maintaining Microsoft Server (2012,2016).

  • Install and load system operating software.

  • Experience programming/administrating Access Control Systems of any type.

  • Experience with installation, troubleshooting, and testing of security electronics equipment.

Abilities:

  • Exposure to computer screens for an extended period of time.

  • Sitting for extended periods of time.

  • Reach by extending hands or arms in any direction.

  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

  • Listen to and understand information and ideas presented through spoken words and sentences.

  • Communicate information and ideas in speaking so others will understand.

  • Read and understand information and ideas presented in writing.

  • Apply general rules to specific problems to produce answers that make sense.

  • Identify and understand the speech of another person.

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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

EOE Minorities/Females/Protected Veterans/Disabled

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