Job Information
COMSO, Inc Field Support Technician (TS/SCI w/ Polygraph) in Annapolis Junction, Maryland
Field Support Technician (TS/SCI w/ Polygraph)
Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA+20701)
Description
About us:
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for six years running by the Baltimore Sun Media Group.
Currently, we are seeking aField Support Technicianto join our Team!
TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION.
Shift:Day Shift, Monday - Friday (Multiple Openings, Multiple Levels)
Must Have:
Hardware Installation
Installation Maintenance
Maintenance & Repair
Microsoft Software Applications
Microsoft Windows System Administration
Remote Desktop Administration
Technology Knowledge
Primary Responsibilities:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will perform Data Transfer Agent requests to transfer files between networks.
Education & Experience:
Level 2:
Bachelors degree & 10 years' experience
No degree & 15 years' experience
IAT Level 2 Certified (Security+)
Level 1:
Bachelors degree & 5 years' experience
No degree & 10 years' experience
IAT Level 2 Certified (Security+)
Clearance Requirements:
- TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION
Benefits:Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternal Leave, PTO, Federal Holidays to include Birthday, a 2-week Sabbatical, and Emergency Facility Closure Days.
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.