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Description

The Amazon Web Services Professional Services team is looking for a SIGINT Enterprise Services Manager (ESM) that can manage the working relationship with large government organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

• Long term development of large, complex, and distributed enterprise organizations

• Engage with customers to understand their business drivers and application portfolio

• Development of long term Cloud Strategy for customers

• Identify & develop specific opportunities and supporting business cases

• Deal shaping, including estimations and deal pricing

• Contract negotiations & closing

• Identifying and managing a portfolio of customers, including sales pipeline management and engagement ownership

• Planning and implementation of a portfolio of projects, including budget & deliverable

• Mitigation of delivery risks & issues

• Overseeing delivery of projects in account, ensuring high quality delivery

• Act as single person of contact for Customer executives (including CxOs), developing deep, trustful relations

• Educate customers on AWS services and translate those into a clear business value proposition

• Envision and inspire customers

• Orchestration of product, technology and services partners

• Coaching Customer and Partner teams to be self-sufficient.

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 7+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles.

• Experience working with large government organizations as the Consulting Services lead for National Security clients, delivering Business Transformation projects, and own a bookings/revenue target.

• Experience in account engagement and management, including identifying, developing, and executing complex transactions

• Specialized requirements include the understanding and experience designing, building, or working with technical solutions in support of Signals Intelligence and Cloud Resilience.

• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Bachelor's degree; Masters/MBA degree preferred.

• Experience with contract and statement of work development; Enterprise IT management frameworks (e.g. COBIT, ITIL).

• Broad enterprise systems technology experience including IaaS / virtualization technologies, SAP, Oracle, and custom applications.

• Designing, building, and operating global IT processes and infrastructures.

• Experience with Core National Security Mission Systems, Architectures, Security, Data Management.

• Familiarity with general industry compliance and security standards

• Established network of senior leadership in National Security

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.