Job Information
University of Michigan Virtualization & Cloud Infrastructure Associate in Ann Arbor, Michigan
Virtualization & Cloud Infrastructure Associate
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How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Job Summary
The Information and Technology Services (ITS) organization has an exciting opportunity to employ a Virtualization and Cloud Infrastructure Team member. The Virtualization and Cloud Infrastructure group is responsible for evaluation, recommendation, design, implementation and ongoing support of Virtualization and Cloud Infrastructure services with an eye on ensuring automated, cost-effective, customer/campus-focused services using VMware, Amazon Web Services, Microsoft Azure, Google Compute Engine, etc.
The Virtualization and Cloud Infrastructure team provides support to the application development and support groups and also works with the other groups in the Infrastructure area - networking, data center, storage, security and architecture. The Virtualization and Cloud Infrastructure team member will maintain knowledge in multiple technical areas.
You will report to the Virtualization and Cloud Infrastructure Manager in the ITS Infrastructure group. You are able to work under minimal supervision, proactively anticipating and resolving problems, has experience in a role providing excellent customer service, the ability to follow documented procedures and standards in a consistent manner, and has the passion to meet or exceed customer expectations.
For more information about the department of ITS, please visit our website: http://www.its.umich.edu/
Who We Are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave
Responsibilities*
PRODUCTION SUPPORT
Provide production support for run activities to ensure available, customer-focused services including but not limited to:
Provide Service provisioning and Troubleshooting
Write, maintain, patch applications/codebase used to support automation and service delivery.
Follow procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, and network connectivity.
Support and collaborates with team members, software vendors, and other technical staff on project efforts to achieve implementation plans and timelines.
Review and monitors systems for availability, error conditions and performance monitors to ensure system stability.
Provide reports and capacity data to support metrics for hardware warranty, software licensing and asset management systems.
Develop and edit technical support knowledge base documentation, communications and written procedures tailored to the level and type of audience for support and issue resolution.
May require on-call availability and may require working during non-business hours and on weekends.
SERVICE IMPROVEMENTS
Lead/Contribute to service improvements by evaluating, researching, planning and implementation/updates of new or existing technologies and processes to Virtualization/Cloud Infrastructure and services.
Identify gaps in established procedures/processes and identify improvements recommendations and plans for implementation.
Review technical designs/architecture across platforms comparing them to vendor/industry roadmaps/trends to identify strengths weaknesses and opportunities to re-design, update or improve Services/technical designs/architecture.
Research and evaluate new Virtualization and Cloud technologies and features and shares knowledge with team.
Identify areas of service improvements and potential future enhancements based on customer requests and feedback.
DEVELOPMENT OF SELF AND OTHERS
Stay current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software, and technical services. This can include: on-the-job training, attending technical courses or conferences, reading, research, and testing. Develop and follow best practices and procedures and share knowledge with team members.
Required Qualifications*
Bachelor's degree in computer science or a related field, or equivalent combination of education, certification, and experience.
One year experience in IT working independently to successfully install, configure, maintain, and support applications and operating systems
One year experience with programming languages, scripting languages or automation platforms
Knowledge of some or all of the following technologies: VMware, AWS, vCenter, openstack, Windows, Linux
Ability to leverage appropriate technical tools with direction to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring)
Proven ability to work as part of a team to meet customer expectations
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Additional Information
PHYSICAL DEMANDS/WORK ENVIRONMENT
Punctual, regular, and consistent attendance is required
Normal amount of sitting
Average mobility to move around an office environment
Able to conduct normal amount of work at a computer
May require to travel to various locations on and off campus
Requires on-call availability and rotation outside of normal working hours
Requires working during non-business hours and on weekends
May require to maintain own high-speed residential connectivity service
Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement which the incumbent signs.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
254195
Working Title
Virtualization & Cloud Infrastructure Associate
Job Title
OS Programmer Associate
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Is
Department
ITS SysOps Services & Ops
Posting Begin/End Date
9/09/2024 - 9/23/2024
Salary
$56,925.00 - $62,000.00
Career Interest
Information Technology
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