Job Information
University of Michigan Quality Assurance Coordinator in Ann Arbor, Michigan
Quality Assurance Coordinator
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Job Summary
Analyze trends and design process improvement initiatives for Satellite Support. Focusing on the front line ordering and processing of samples. As well as focusing on quality with Satellite Supports phlebotomy process and increase patient satisfaction.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Provide total customer focus to meet the needs of every customer, internal and external, medical staff, laboratory staff, patients and families. Provide service recovery for those situations warranting intervention.
Improve first time quality for the blood draw station: Selecting and processing orders in MiChart, manual ordering of MLabs clients, accurate processing specimen tracking, customer interactions and service excellence.
Plans and coordinates skill assessments and training.
Enhance and improve the patient experience at the blood draw stations.
Be a visible presence to enhance the quality with front line staff.
Foster a phlebotomy team brand that aligns with Michigan Medicine vision and values.
Provides instruction and guidance to the Associate Supervisor.
Develop a train the trainer yearly blitz for competencies.
Along with the associates develop a computer training program.
Analyze Risk Pro reports to look for trends and propose solutions to ongoing problems.
Work with Physician groups on MiChart ordering issues.
Provide quarterly quality report.
Present quality initiatives at monthly CP QA meetings.
Survey patients on their satisfaction with the blood draw experience.
Temp Trak admin.
Complete daily QC checks in SOFT to ensure all POC testing is being resulted correctly and in a timely manner.
Communication and Teamwork: Use effective communication including written, verbal and information technology skills.
Work effectively with others to accomplish goals.
Serve as a point person for items communicated by manager. Act as a liaison for communication concerns or problems.
Various other projects and assignments.
Required Qualifications*
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
Bachelor's Degree or equivalent combination of education and experience required.
Must have the ability to organize and prioritize work, communicate effectively, recognize problems and take appropriate action, and work independently.
Must be able to work in a diverse workforce.
Desired Qualifications*
- Experience in instructional methods and or development of programs is desired.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
253741
Working Title
Quality Assurance Coordinator
Job Title
Quality Assurance Coordinator
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
Um Hospital
Department
MM Pathology Satellite Supp
Posting Begin/End Date
8/27/2024 - 10/26/2024
Career Interest
Healthcare Admin & Support
Pathology/Laboratory Services
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