Job Information
University of Michigan Patient Services Intermediate-Referral Coordinator in Ann Arbor, Michigan
Patient Services Intermediate-Referral Coordinator
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How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Summary
TC Medical Specialties is seeking a full-time Patient Services Intermediate Referral Coordinator to provide patient coordination and scheduling support to the Interventional Pulmonary Program and other Pulmonary Services as needed. We are actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients and families and employees. The ability to work as part of a team is essential to the success of a person in this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting.
Coordinate and schedule all appointments required for the patients to be seen in the clinic as well as relevant studies and tests as directed.
Reschedule clinic appointments that have been canceled/delayed.
Complete insurance authorizations and obtain insurance approvals for surgeries and diagnostic tests using established insurance company guidelines.
Complete management and handling of in-basket correspondence.
Perform other clinical duties as assigned including, but not limited to faxes, copying and scanning as needed.
Responsible for gathering outside records prior to patients scheduled clinic visit.
Manage Patient Education materials and update as needed based on feedback from patients, nursing, and physicians
Manage Scheduling Guidelines document and update as needed
Processing referrals using established insurance company guidelines and Payers at a Glance.
Monitor and review upcoming IP clinic appointments to ensure all records were received and all tested completed
Facilitating appointment scheduling for specialty services.
Providing relevant insurance information and updates to staff, providers and managers (e.g. managed care changes, terminated contracts).
Working closely with providers, clerical and clinical staff on referral processes to understand and proactively identify and resolve referral issues.
Assisting in developing new process and procedures.
Provide backup support to OR scheduler.
Required Qualifications*
High School Diploma or GED.
A minimum of 3 years of previous work experience working with the public.
Prior experience performing complex scheduling
Familiarity with obtaining medical records or professional medical billing
Demonstrated ability to interact with a diverse population
Strong organizational and prioritization skills
Demonstrated record of excellent attendance
Exhibits professional and positive image when interacting with patients, faculty, and staff
Able to handle multiple responsibilities in a fast-paced environment with accuracy
Demonstrated ability to work well under pressure and meet deadlines
Demonstrated strong problem-solving skills
Demonstrated excellent customer service skills with the public
General office practice experience is required
Demonstrated excellent verbal and written skills
Exceptional interpersonal skills and the ability to work well within a team
Ability to communicate effectively
Demonstrated active listening and information technology skills
Desired Qualifications*
EPIC/MiChart experience.
Experience working within a large, complex health care setting.
Prior experience performing complex scheduling.
Ability to understand medical documentation and general knowledge of medical terminology.
Knowledge of university policies & procedures.
Work Schedule
8:00 – 5:00 Monday - Friday
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
245866
Working Title
Patient Services Intermediate-Referral Coordinator
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Taubman Medical Specialties
Posting Begin/End Date
4/24/2024 - 5/08/2024
Career Interest
Healthcare Admin & Support
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