Job Information
University of Michigan Patient Services Associate, Sign on Bonus $1,500 External Hires (pro-rated) in Ann Arbor, Michigan
Patient Services Associate, Sign on Bonus $1,500 External Hires (pro-rated)
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How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
We are actively seeking a compassionate, enthusiastic, and patient-oriented Patient Services Intermediate who will share in the goal of creating the ideal imaging experience for patients, families, and employees.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
1) Performs clerical duties as directed by supervisor, manager, or Lead:
a) Utilize proper telephone skills in directing and transferring incoming calls.
b) Accurately check in patients both remotely and in-person / Check-out patients and handle cash and credit card payments when necessary.
c) Accurately enter patient, study, and physician information into the Radiology system (Radiant) and be knowledgeable of the system as it pertains to your duties.
d) Accurately enter codes and pertinent information.
e) Be proficient in digital processes as they pertain to your duties: Epic MiChart, faxing, scanners, and phones.
f) Be proficient in work processes; assisting and directing patients as needed (responsible for General Imaging, Mammography, CT, and US); promptly handling all call reports & STAT reads; monitoring patient flow and promptly expediting the same.
g) Be knowledgeable in CD uploading process
h) Answer incoming phone calls and triage to appropriate location.
i) Accurately record any phone messages and assure they are forwarded appropriately.
k) Can follow Radiology Gold Standard Customer Service guidelines consistently.
l) Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
m) Ability to work independently in an ever-changing and potentially stressful environment.
n) Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
o) Excellent oral and written communication skills.
p) Working knowledge of Epic MiChart, Radiology Information System (Radiant) and SECTRA.
q) Promote personal comfort and convenience of patients and families by routinely checking their needs.
2) Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
3) Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
4) Maintains proper attendance.
5) Maintain patient confidentiality and adhere to HIPAA guidelines.
6) Dress appropriately and within departmental guidelines.
7) Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties.
8) Coordinate and schedule Radiology exams.
9) This PSA role also includes placing confirmation calls for patients having CT and Ultrasound exams, along with proper instructions to patients in preparation for all imaging exams.
10) Adapt to changing environments (flexible schedules, emergency conditions, changes in workflow, and technology advancements).
Required Qualifications*
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
Ability to work independently in an ever-changing and potentially stressful environment
Demonstrate enthusiasm, dependability, initiative, ability to prioritize, accept direction, and work hard
Strong oral and written communication skills / solid organizational skills and attention to detail
Excellent attendance record
High School diploma or equivalent
2-3 years of experience in customer service setting
Desired Qualifications*
Preference given to candidates with previous experience or in similar role within Radiology
Additional experience in medical terminology, complex scheduling, and Reading Room Coordinator duties
Work Schedule
Days
4 weekdays, (rotating day off) + every 4th Saturday, 8:00am - 12:30pm
Work Locations
Canton Health Center/Radiology
1051 N. Canton Center Drive, Canton, MI
Zip 48187 / Room # 1601A
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Additional Information
Physical Requirements:
1) Physical responsibilities include walking patients to and from the appropriate changing areas as needed. This can also include maneuvering patients in wheelchairs through hallways to appropriate changing areas.
2) Assisting team members with tablet distribution, walking to waiting areas to assist patients with filling out questionnaires, and covering for breaks/lunches.
3) Lifting and stocking of linens, oral contrast bottles, and unloading and stocking office supplies.
4) Keeping the area clean and in compliance with TJC standards (cleaning workspaces, tablets, counter tops, wheelchairs, and patient waiting spaces).
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
254281
Working Title
Patient Services Associate, Sign on Bonus $1,500 External Hires (pro-rated)
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Part-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Canton RAD
Posting Begin/End Date
9/10/2024 - 9/24/2024
Career Interest
Healthcare Admin & Support
Patient Care Services
Radiology
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