Experience Inc. Jobs

Manager, Learning Systems - Hybrid

Requisition Id: 377440

Business Unit: Corporate

Location:

Ann Arbor, MI, US, 48105

What you’ll need to succeed as a Manager, Learning Systems at XPO

Minimum qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, Instructional Technology or related field, or equivalent technical service experience

• 5 years of experience demonstrating creativity and technical ability with the focus in learning systems/technologies

• 4-5 years of recent experience in Cornerstone OnDemand Learning module administration in a production setting and working with LMS third party (publisher) content

Preferred qualifications:

• 3 years direct supervisory or management experience preferred

• Working knowledge of Service Now help desk system for support and handling of issues involving XPO University

• Knowledge of best practices for content design and development tools that engage learners and result in a positive learner experience

• Experience with Application Program Interface (APIs), business intelligence tools, SharePoint, and advanced systems integration (Reporting API to Google BigQuery integration a plus)

• Experience deploying learning management systems for a global company with a large number of hourly and seasonal employees

About the Manager, Learning Systems job

Pay, benefits and more:

• Competitive compensation package

• Full health insurance benefits are available on day one

• Life and disability insurance

• Earn up to 15 days of PTO over your first year

• 9 paid company holidays

• 401(k) option with company match

• Education assistance

• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Oversee and manage the XPO University global system platform including: integrations, strategies, deployments, processes and associated governance and standard operating procedures

• Support a large base of end-users (over 35K) in North America, Europe, and India locations

• Lead the project management process for learning system programs and deployments across multiple, business units

• Foster partnerships and provide communication around learning system issues and opportunities; communicate across organizational boundaries from system end users through senior management.

• Prepare documentation and develop workflows to explain complex topics such as API integrations, data flow, system utilization and trends

• Establish close working relationships across the enterprise, including L&D, Talent Management, HR, Operations, and external vendors as needed

• Involve and/or obtain additional resources when needed (e.g., specialist teams or people for specific issues and opportunities)

• Provide leadership, training, oversight and development opportunities to the learning systems team (virtual and/or on-site) and support the internal XPOU Champions across business units

• Establish quality standards, testing (UAT) protocols, security roles, system notifications, and simple to complex reports and dashboards to ensure stakeholder needs are met

• Provides advanced level troubleshooting and solutions for training/learning content and data issues

#LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .