Job Information
Gift of Life Michigan Donor Operations Specialist in Ann Arbor, Michigan
Summary
In alignment with Gift of Life Michigan's core purpose and core values, the Donor Operations Specialists answer and triage inbound calls to the Donor Operations Center, addressing outbound calls for the purpose of tissue donor evaluation, communication with tissue partners, ME's and funeral homes, evaluation of medical records, and donor logistics. Additional activities include data entry, assistance with various reports, troubleshooting, and process improvement activities.
Duties & Responsibilities
The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:
- Address all new inbound calls/electronic referrals to Gift of Life.
- Communicate with donor hospitals, organ teams, funeral homes, medical examiners, and other stakeholders to evaluate, investigate, and advance donor opportunities.
- Evaluate tissue processor defined donor eligibility through the investigation of medical records and other appropriate sources.
- Review relevant donor registries to confirm registry status.
- Complete accurate documentation in the Gift of Life EMR.
- Ability to handle stressful, fast paced, and sensitive work involving mechanism of death with a high level of compassion and composure.
- Pre-screening with Processors when needed.
- Perform other duties as assigned.