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The Data Analyst is responsible for collecting, cleaning, analyzing, and interpreting various datasets to enable insights and initiatives to drive business growth, improve customer retention, inform strategic decisions, and grant valuable insights to various stakeholders who support the Government sales channel inside Thomson Reuters.

The successful candidate must be agile and responsive to the dynamic Government market and evolving internal processes, tools, and commercial strategies. This individual should be well organized, creative, a strategic thinker, and have excellent communication and interpersonal skills.

About the Role:

Streamlining data collection methods to create automated and easy-to-use dashboards and reports - important data points include sales and retention analysis, customer behavior metrics, and commercial analysis.

Maintaining data systems by addressing errors and monitoring performance, specifically around customer data

Analyzing collected data and putting it into a format that others can easily interpret

Interpreting data trends and patterns as they relate to the organization

Preparing reports for organizational leadership to use in a business setting

Improve customer tagging and segmentation to enhance analysis and reporting

Collaborating with others to determine areas of improvement in relation to data

Develop an understanding of business partner needs, current state and develop designs for future state

About You: Background

2+ years of experience as a Customer Data Analyst or equivalent experience in data or business analytics

Bachelor's degree: Computer Science, Math, Statistics, Analytics, Finance, or related field is preferred

Skills

Analytical: Interprets data to identify customer behavior and preferences.

Data Visualization: Creates interactive and static visualizations to convey complex insights.

Technical Aptitude: Quickly learns and applies new technologies.

Project Management: Manages multiple projects simultaneously, ensuring timely delivery.

Solution-oriented: Develops and implements effective solutions to problems.

Reliable: Meets deadlines and maintains quality under pressure.

Flexible: Adapts to changing priorities and deadlines in a fast-paced environment.

Strong Communication: Influences and persuades colleagues, customers, and stakeholders through effective communication.

Self-starter: Takes ownership of projects, resolving problems independently.

Tool / System Experience

Proficiency in MS Office (Excel, Word, PowerPoint) and MS Teams.

Strong experiencewith data analysis tools, including Tableau, PowerBI, and Alteryx

Familiaritywith the following technologies is beneficial: Python, SQL, SAP, and Business Objects #LI-ES1

What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; interna