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Google Customer and Partner Solutions Engineer, Digitization Services, gTech in Ann Arbor, Michigan

Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

  • Experience coding with one or more programming languages (e.g., Java, C/C++, Python).

  • Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

  • Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Engineering, Computer Science, Business, or a related field.

  • 2 years of experience working with database technologies and data analytics (e.g., SQL, NoSQL).

  • 2 years of experience in Linux/Unix, networking, and electronics.

  • 2 years of experience delivering technical solutions to business problems in a semi-autonomous work environment.

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

The Digitization Services team digitize content for Google Book Search, Google Arts and Culture, YouTube, Google Cloud and Google Hardware teams, to bring information to users, and to support Machine Learning development.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $94,500-$139,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

  • Design, implement, test, and launch internal tools for gTech Digitization Services.

  • Maintain existing tools and hardware infrastructure in Book Scanning Operations and work with the regional technicians team.

  • Develop internal databases, reports, and tools to support operations.

  • Analyze work processes to determine inefficiencies and opportunities for automation.

  • Collaborate with a global team of Support Engineers, software developers, and operations staff to support a wide range of projects beyond book scanning.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.